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Important update to All Siemens (previously Altair) Academic Customers and Users.
We continue to support our academic customers and users who were using and need to use the Altair One system during the transition to the Siemens Ecosystem. You can access its marketplace, downloads and Altair units managed licenses as before. You need to use the same URL - https://altairone.com/Marketplace during our…
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Student License Mismatch: Error Code 9 Feature Not Found (HWFEKOGUI)
Hello, I am a student using a university account profile. I have activated my Student Edition using my Activation Key via the License Utility, but the software fails to launch with 'Error Code 9: Feature Not Found (HWFEKOGUI)'. My current license text blocks entirely lack the Feko module flags. Could an Altair…
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DSim 2026 on-prem licensing issue: Student Edition has no DSim feature and Free Individual License c
Hello Altair Support/Community, I am a student using Altair DSim 2026 on Linux for RTL verification. DSim previously worked with a Free Individual License stored at: $HOME/metrics-ca/dsim-license.json That license has now expired. When I run DSim, I receive: Altair License Manager: License error Feature(s): GlobalZoneAP,…
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My lapton was stolen - I need to deactivate and reactivate my student licence.
Hello, I am writing to request assistance with my Altair PSIM 26 student license. Unfortunately, my laptop was recently stolen, and I no longer have access to the device to deactivate or release the license myself. I have installed the software on my new laptop, but I am encountering Error Code -29 (Requested CT/TTF…
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PSIM Student License Renewal Issue
Hello Altair Support Team, I am currently enrolled as an undergraduate student and have been using PSIM for academic and research purposes. My PSIM student license has recently expired, and I attempted to renew it. However, I was unable to complete the renewal process. Additionally, when I checked the Altair Marketplace,…
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Unable to activate Student Edition with my existing Altair One account
Hello, I have an existing Altair One account that was previously associated with an Enterprise license, which has now expired. I would like to activate the Student Edition using the same account, but I cannot find any option to request or activate the Student Edition license. The Marketplace only shows my expired…
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Student Edition License problem
Hello Altair Team support, My Altair One account only shows the Workspace interface (Marketplace, Drive, HPC).I cannot access the Software Portal (Products → HyperWorks → Get License). As a result, I cannot activate the HyperWorks Student Edition license and OptiStructFEA_Student does not appear in Managed Licensing. Could…
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Having a problem about activating my license
Hello, I am using PSIM for my university studies. I recently renewed my license and tried to activate it, but I received the following error message: "Error: Unable to access license store." I tried activating it through both the 'System' and 'Server' options, but neither worked. Previously, I had no issues activating the…
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How to use your Student Edition License
Please, is there someone who can help me with a license issue? This is my first time installing HyperWorks products. I followed the recommended steps: I downloaded hwDesktop2025.1_win64.exe and installed it, then activated the license using the activation key generated on my Altair One account. I downloaded…
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Unable to open FEKO anymore
Description: Hello, I've been successfully using a FEKO student license since May and it has been working without issue. However, recently, the program stopped running and I received the error detailed below. I had this error earlier while trying to install the program and was able to do it after staff had deactivated and…
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Getting error on psim activation saying license already activated using different host id
Hello Altair Support, I am trying to activate my PSIM student license on a new PC, but I receive the error: “This license was already activated using different HostIDs.” I previously used this license on another computer, but I no longer have access to that PC, so I cannot deactivate it manually. Could you please…
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Getting error on psim activation saying license already activated using different host id
Hello Altair Support, I am trying to activate my PSIM student license on a new PC, but I receive the error: “This license was already activated using different HostIDs.” I previously used this license on another computer, but I no longer have access to that PC, so I cannot deactivate it manually. Could you please…
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Student License Activation Reset Request(PSIM)
Hello, I am using the Altair Student Edition (PSIM). I formatted my previous laptop before deactivating the license. Now I cannot activate it on my new laptop because it says it is already activated with a different Host ID. Could you please reset my license activation? Thank you.
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Request for Student License Reset (Old laptop 'Galaxy Book 1' is broken)
Hello Altair Support Team, I am a student at Kwangwoon University using the Altair Student Edition. My previous laptop (Samsung Galaxy Book 1), where the license was first activated, was completely broken and cannot be booted up. Therefore, I am unable to access the 'almutil_gui.exe' on that machine to deactivate the…
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PSIM Student Edition account classified as Seoul National University_invalid
Hello Altair Support, I am a student at Seoul National University and would like to use the PSIM Student Edition license. After logging into Altair One with my university email address, my account is shown as: Seoul National University_invalid Because of this, I cannot properly access or activate the PSIM Student Edition…
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Subject: Student Account Blocked / License Error Code 9 - [mhomoud37813@ucumberlands.edu] Hello Alta
Subject: Student Account Blocked / License Error Code 9 - [mhomoud37813@ucumberlands.edu]Hello Altair Support,I am a university student attempting to activate my Altair AI Studio 2026.0.1 student bundle license using my university account (mhomoud37813@ucumberlands.edu).Due to a few failed log-in attempts and changing my…
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Student Edition License Deactivation Request for New Laptop
Dear Altair Support, . I am a student at RWTH Aachen, and I am using the Altair One Student Edition license. I recently replaced my laptop and I need to activate the software on my new device. However, the license is still linked to my old laptop. Could you please help me deactivate the Student Edition license from my…
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Student Edition License Deactivation Request for New Computer
Dear Altair Support, . I am a student at Afeka College of Engineering, and I am using the Altair One Student Edition license. I recently replaced my computer and I need to activate the software on my new device. However, the license is still linked to my old computer. Could you please help me deactivate the Student Edition…
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Q: How to deactivate license on a device and reactivate it on the same device?
I had to delete my Flightstream, and then when I reinstalled on the same PC it was showing that the license was already in use. And when I deactivate it shows as in the top ss. What shouldI do now??
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PSIM Student License HostID Reset Request after Motherboard Failure
Hello Altair Support Team, I am using PSIM 26.0 Student Edition. After replacing my motherboard due to a hardware failure, I can no longer activate my PSIM student license. The previous motherboard is completely dead, so I cannot access the old system to deactivate the license manually. When I try to activate the license…
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PSIM License Error 9 & Error 1 after computer hardware change
Hello Support Team, I am a student at Pontificia Universidad Católica de Valparaíso. I recently changed my computer hardware but kept my hard drive. Now when I try to run PSIM, I get "Error Code: 9 (Feature not found)" and "Error Code: 1 (Timeout)". Could you please help me update my student license so it works on my new…
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Request to reset HostID for Student License Activation Key after reinstalling Windows
Hi Altair Support Team, I recently had to reinstall Windows on my PC, which seems to have changed my HostID. When I try to use my Student Edition Activation Key from the Altair Marketplace, I receive the following error: "Error activating license: This license was already activated using different HostIDs." Could you…
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Altair Inspire Studio License Issue ( Education )
Hi, im trying to install inspire studio and am having alot of difficulty with the license key. Ive followed the instructions and received a license key from the market place, opened the almutil_gui, input said key and got the pop up for the license key being stored but when i open the programme it still doesnt work, can…
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Student License "Error activating license:This lic. was already activated using different HostIDs"
I startet evaluating Feko yesterday, especially its LUA scripting capabilities. After some hours of scripting, I run into license problems. As it seemed I had some zombie Feko processes running, I tried killing all Feko processes without success. Rebooting did not help as well. Consequently, I checked the license storage…
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require Altair Inspire license deactivating
안녕하세요, 저는 국민대학교 학생 신분의 알테어 인스파이어 사용자 연진영이라고 합니다. 노트북을 바꾸게 되면서 전 노트북의 host id의 라이센스 활성화를 비활성화하고 싶습니다. 도움을 주시면 정말 감사할 것 같습니다.