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Student License error
Hello Altair Team I have recently installed hypermesh 2026 and mechanical solvers. I can access hypermesh but not the optistruct. However I have run one optistruct job successfully and I am facing license issues from further runs. I am attaching the .out file below. Please help. nsing: License error Feature: OptiStruct…
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Help deactivating a license.
L4UGJ-AKZH3-PQ356-TBYO3 This is my old license And this is my new computer I´ve seen that you can help reactivating or at least deactivating but cannot coment those conversations could you please help its for class.
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Delete account
I want to delete my whole altair account. and student edition license
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Turbo Prep and Auto Model Not Activating After Student Edition Installation
Hello, My Altair AI Studio Education license had expired, so I submitted a renewal request. The academic support team verified my account for Student Edition use and directed me to the instructions at the following link: Since my account was already verified, I started from Step 2 and followed all the steps carefully — I…
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Problema con Licencia de Estudiante: Error -40 en ESAComp 2020 (GlobalZoneEU no encontrado)
Estimado equipo de Soporte de Altair, Soy un estudiante de la Universidad Politécnica de Madrid (UPM) y estoy teniendo problemas de licencia al intentar abrir Altair ESAComp 2020. He seguido los pasos de instalación de mi universidad: he descargado el software desde Altair One Marketplace, instalado el Gestor de Licencias…
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Request for Manual Student License Reset - Error Code 9 (HostID Mismatch)
"Hello Altair Support Team, I am a student at PSG iTech using Feko v2025.1. I am unable to run the software due to a persistent license error. The Problem:My CADFEKO shows Error Code 9 (Feature not found) and Error Code 6 (Unable to read file). When I previously tried to reactivate using my key, I received the error: "This…
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why this always poping up
when im opening my psim this pop up always interrupting me, im triying every way i know and its not working, please help
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License activation issues
Dear Altair Support Team, I recently got a new computer because my motherboard burned out. I'm now unable to deactivate my student license on the old device, nor can I activate it on the new one. I would appreciate it if the support team could help me deactivate the license on my old device. Thank you in advance.…
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Unable to find Student Edition License Card
Hello, I registered on the Altair platform using my university email address, but I am unable to see the Student Edition License Card in my account dashboard (left-side tab). Please verify my student account so I can proceed with activating the student license. Thanks.
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How to Rid Error Code 9 and -40 Licensing Issues???
Hello, I have spent hours trying to fix a weird licensing issue with my PSIM application. I have used PSIM in the past for electrical engineering courses, but for some reason, it refuses to work for me now… I have spent hours upon hours trying to fix the problem, but I am still having lots of resistance. I am desperate,…
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License Deactivation
I got a new PC and installed PSIM and uninstalled PSIM on the old one, but did not deactivate the license before uninstalling. Can you please deactivate my license so I can set up PSIM on my new PC?
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OTP not sent
Dear Altair customer support, I want to make an account from this student email but I haven't received the OTP several times. I had checked the spam and there's nothing. Please help me . Thanks for the attention.
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Issue with Student License Registration
I am experiencing a problem registering my student license. In order to use PSIM with a student license, I followed the instructions by running almutil_gui and selecting Activate under Activation. I confirmed the popup message stating, “License was activated and stored in User license store.” However, when I run PSIM, the…
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Request for Manual License Deactivation (Student Edition)
I am writing to request a manual deactivation of my Student Edition license. Recently, my previous computer was formatted, and I no longer have access to the system to perform the deactivation via almutil_gui.exe as instructed in the guide. I would like to activate the license on my new computer, but since it is still…
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License Deactivation
I got a new PC and installed PSIM and uninstalled PSIM on the old one, but did not deactivate the license before uninstalling. Can you please deactivate my license so I can set up PSIM on my new PC?
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How can I obtain the Student Version License?
Hi, a few days ago I signed up with my university email to obtain the Student Version license, I'm interested in using PSIM software for my proyect , but I haven´t recived the Student version license, How can I obtain it? My university have many campuses in my country, when I registered, I entered my university's aderess,…
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Cannot activate Student License - HostID Error - Old laptop broken
Hi Altair Team, I am trying to activate my PSIM Student License on my new laptop, but I get the error: "This license was already activated using different hostids". I cannot deactivate it from the old laptop because I do not have access to it anymore (it is broken/gone). Please reset my license key so I can use it on my…
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my license folder is empty and student edition license is gone
Hello, I have the 2024,2025 version installed on my laptop at home and it works fine. I recently installed the 2024,2025 version on my PC because I need to use the program on both devices. At first, I used the program on my PC and authorized it successfully, and it worked without any issues. However, after the license…
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Please, License Reset Request
Hello, I previously activated my Altair license on an old computer, but I no longer have access to that machine and could not deactivate the license. When trying to activate on my new computer, I receive a message that the license is already registered on another system. Could you please reset or deactivate the license…
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Account under review (A103)
Hello, I recently created my account using my email provided by the university. But when I tried to obtain the student license an “under review” message pops up. In addition, when I tried to access my profile to edit it I recieved the same message under review and at the end the code A103. I do not know if this is a…
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I cant activate my license on my new computer
I switched computers but didn't deactivate the license on the old PC, and now I no longer have access to it. What should I do?
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License issue for new laptop
I have installed Altair in my laptop. But my laptop is not not working now. I have replaced my laptop. Trying to install Altair. Error says 'License is already activated in different hostID. Possible to deactivate from the initial laptop?
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Problems when applying media in CADFEKO
Hi, After importing a .step file into CADFeko, I am trying to change the material of my geometry. I tried following the online instructions to create a custom metallic medium (in my case, aluminium); however, when I try to apply it to the faces of my object in the face properties panel, my custom media does not appear in…
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License Error: Unable to check out EDEMGUI License, EDEM v2025.1
I am currently using the student edition of EDEM, and it has been working well for the last few months. I was running a simulation and midway through I got the following error, attached below. I was hoping someone can help me out, I have a University project due in less than a month and I need to view my EDEM simulation…
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Error activating license: This license was already activated using different HostIDs
Hi everyone, I am currently having trouble reactivating my Student Edition of Altair Inspire. I recently had to reset my PC. Since then, whenever I try to activate the software, I receive the following error message: "Error activating license: This license was already activated using different HostIDs." I have already…
