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Important update to All Siemens (previously Altair) Academic Customers and Users.
We continue to support our academic customers and users who were using and need to use the Altair One system during the transition to the Siemens Ecosystem. You can access its marketplace, downloads and Altair units managed licenses as before. You need to use the same URL - https://altairone.com/Marketplace during our…
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PSIM Student License Renewal Issue
Hello Altair Support Team, I am a graduate student currently using PSIM for academic and research purposes. My PSIM student license has recently expired, so I tried to renew it. However, I was unable to complete the renewal process. In addition, when I checked the Altair Marketplace, the student license option did not…
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PSIM Student License Renewal Issue
Hello Altair Support Team, I am a graduate student currently using PSIM for academic and research purposes. My PSIM student license has recently expired, so I tried to renew it. However, I was unable to complete the renewal process. In addition, when I checked the Altair Marketplace, the student license option did not…
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Account locked - not receiving verification email (PSIM Student Edition)
Hello, My Altair One student account is locked due to too many failed password reset attempts. I am not receiving the verification/reset email on my university address (@alunos.utfpr.edu.br), so I cannot unlock the account by myself. Could someone from Altair support please manually unlock my account or update the email…
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HyperMesh 2025.1 license
Dear Sir or Madam, My name is Raymond, and I am a student at the Rheinische Hochschule Köln. A few months ago, I created an account with you to enable me to use software such as HyperMesh 2025.1. However, after installing HyperMesh 2025.1 on my laptop, I do not have full access to the program. I am therefore contacting you…
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Does anyone have the file for Rear SLA Susp with Push rod (FSAE)
Hey, I'm an FSAE student and was simmulating our current suspensions which are double wishbone pushrod to dampers (Both front and rear), When I used the data provided from BAJA and SAE libraries, I am being able to simulate the Front SLA Susp with push rod, but as I model the rear susp I am only being able to simulate…
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"No valid RapidMiner license found" even though 2 weeks ago was fine
Hi, I am a graduate student from Bina Nusantara University in Indonesia and have been using AI Studio 2026.0.1. for the past 8 months using Student Edition License. The license is still active till Sep 2026. Today (6-June-2026), I open the software and is met with message saying "License test failed. Please configure the…
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Need help resetting Student License after PC formatting (HostID issue)
Hello everyone, I am an engineering student at the Federal University of ABC (UFABC) and I have been actively using the Altair Student Edition (specifically HyperMesh) for my academic coursework. Recently, I had to completely format my PC. Unfortunately, I did not deactivate my student license beforehand. Now, when I try…
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ALTAIR LICENSE MANAGER: LICENSE ERROR
I'm trying to create a report using HyperView Student, but it's showing the following error: Altair License Manager: License error Feature(s): GlobalZoneAM, HyperWorks, HWPublish Error Code: 9 Error Description: Feature not found Feature: Publish Error Code: 9 Altair Managed Licensing: License error Feature: Publish Error…
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Is there a way to rapidly correct a bad mesh?
I was simulating a part where a imprinted 2d elements between two components (fist and second photo) and one of the meshs presented bad elements after I imprinted them (third photo). I'm using the "replace" tool in the edit elements function of the 2d tab, but it takes a long time to correct this, is there a faster way to…
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New activation key
Hello, I am a student. I recently changed my computer and I need to transfer my Altair Student Edition license to the new PC. When I try to activate it, I get the error: 'This license was already activated using different HostIDs'. Could you please reset my activation key or issue a new one for my new laptop? Thank you."
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Reactivate suspended Student Edition account – d.ramirezr@uniandes.edu.co
Hello Altair Academic Support Team, I am requesting the reactivation of a suspended Altair Student Edition account. I am a graduate student at Universidad de los Andes (Colombia), and I originally obtained a free Student Edition license (Feko) using my institutional email: d.ramirezr@uniandes.edu.co That account is now…
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PSIM Student Edition License Activation Error - Different HostIDs
Hello Altair Support, I am using PSIM Student Edition. I recently purchased a new laptop and would like to activate my PSIM license. However, when I try to activate it, I receive the following error: "Error activating license: This license was already activated using different HostIDs." My previous laptop is no longer…
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Unable to Login into Altair One marketplace
I am asking for a colleague since he is unable to access this forum: I was trying to log into Altair One Marketplace to download the latest Motionview software, but I was unable to. A message popped up saying Unable to login. Contact support for assistance. I tired to reset my passsword but that didnt work too. I was…
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PSIM 2026 Student license error after using Windows Remote Desktop
Hello Altair Community, I need help with a PSIM 2026 licensing issue. I have been using PSIM normally on my Windows PC. Recently, my monitor broke, so I tried to access that same Windows PC from my Mac using Windows Remote Desktop, just to be able to see and control the PC screen. However, PSIM never worked correctly…
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Student Edition Bundle not visible in Marketplace despite registration with university email
Hello, I registered for Altair with my university email address, but I cannot see the Student Edition Bundle in the Altair Marketplace. I would like to use Altair PSIM for academic/student purposes, but the Student Edition Bundle does not appear in my account or in the Marketplace. Could you please help me check whether my…
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Request for help with Student License
Hi, I am a masters student at Texas A&M University. I want to try out FEKO as part of my thesis, and wanted to use the student license. However, I keep getting errors whenever I run it. The license file I got looks like it doesn't include FEKO. How do I get around this? I also can't find the "altair_lic.dat" file.
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Unable to access license store
I am writing to urgently request technical support regarding a license error that suddenly started occurring on my personal computer. I am currently using an Altair Student License. I want to emphasize that everything was working perfectly fine until recently, and this issue suddenly happened out of nowhere without any…
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PSIM 2026 Student Edition license activation after Windows reinstall
Hello Altair Support Team, I am using PSIM 2026 Student Edition with an active student license. I previously activated my license on my computer, but I had to format/reinstall Windows. After reinstalling PSIM 2026, the same activation key no longer works. It seems that the license is still linked to the previous HostID. I…
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Unable to Reactivate Altair 2026 Student Edition – Different HostID Error
Hello Altair Team, I am trying to activate my Altair 2026 Student Edition license using my activation key, but I receive the following error: "This license was already activated using different HostIDs." Earlier, the software was activated on my laptop, but after reinstalling Windows/changing network settings, the HostID…
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Change Type of Account
I need to change my account type for "Everyone Else". I created a student account for FSAE, but my team has a company license.
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Request to Reset Altair Student License - HostID Conflict
Hi Altair Support, I am getting the error "This license was already activated using different HostIDs" when trying to activate my student license for RapidMiner / AI Studio. I had to reset/reconfigure my system and cannot bypass this locally. Could you please deactivate the previous activation on my account so I can reuse…
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Urgent: Cannot deactivate PSIM student license after PC format
Hi Altair Community / Altair Support Team, I am a student currently using the PSIM Student Edition. I recently had to completely format my PC and reinstall Windows. Because my old OS is completely wiped, I cannot access the License Manager to deactivate my license myself. Now, when I try to activate PSIM on my fresh…
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Unable to Reactivate Altair 2022 Student Edition – Different HostID Error
Hello Altair Team, I am trying to activate my Altair 2026 Student Edition license using my activation key, but I receive the following error: "This license was already activated using different HostIDs." Earlier, the software was activated on my laptop, but after reinstalling Windows/changing network settings, the HostID…
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Urgent: Cannot deactivate PSIM student license after PC format (Hard Drive ID changed)
Hi Altair Community / Altair Support Team, I am a student currently using the PSIM Student Edition. I recently had to completely format my PC and reinstall Windows. Because my old OS is completely wiped, I cannot access the License Manager to deactivate my license myself. Now, when I try to activate PSIM on my fresh…