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Important update to All Siemens (previously Altair) Academic Customers and Users.
We continue to support our academic customers and users who were using and need to use the Altair One system during the transition to the Siemens Ecosystem. You can access its marketplace, downloads and Altair units managed licenses as before. You need to use the same URL - https://altairone.com/Marketplace during our…
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Inquiry About an AI Studio Activation Error
Hello, I have been approved for a Managed Altair Units (AU) license so that I can use Altair AI Studio in our university computer lab during class. After installing the software, I launched it and went to Settings > Manage Licenses to activate the license. However, when I enter my ID (email) and password, I receive the…
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Altair Inspire Academic access request still pending
Hello, I submitted a request for academic access to Altair Inspire on July 30, 2026, but I have not received any further information yet. I need Inspire for topology optimization and modal analysis as part of my bachelor’s thesis. My Altair One account is registered with my university email address, which has already been…
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Problem when reactivating my Altair Student License after reinstalling Windows
Guys, I need some help, please, someday ago, I reinstated the windows OS on my computer. I activated the Altair student license on Altair One and I installed the license on my old host ID on my computer. Because I didn’t deactivate the license on my old host ID, and I reinstated the windows OS so I can’t deactivate license…
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Student Edition not available – Marketplace shows “No Apps Available” after login
Hello, I am currently enrolled at the Technical University of Applied Sciences Augsburg and use my official university email address for my Altair One account. When I am logged out, the Altair Marketplace loads all available applications normally. After signing in with my existing university account, the Marketplace only…
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OptiStruct Matrix Export
Hi, I'm looking for a way to export the stiffness matrix in OptiStruct. Using OUTPUT,MATRIX,FULL,SPARSE works, but it generates the matrix in ASCII format, which is far too slow for my use case (large model). Is there a way to export the stiffness matrix in a binary format instead?
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URGENT – Reset Student Edition license HostID – old computer broken
Hello, my previous computer is permanently broken and no longer turns on, so I cannot deactivate my Student Edition license from the old machine. On my new computer I receive the error: “This license was already activated using different HostIDs.” Could you please reset the previous HostID activation in Altair One as soon…
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Licensing keeps failing probably on Altairs end
Subject: HyperMesh 2026.1 - Persistent License Activation Failure (Managed Licensing / Altair One) Hello Altair Support, I'm unable to activate my HyperMesh 2026.1 license via Managed Licensing (Altair One account), despite extensive troubleshooting. I'd appreciate help investigating this from the account/server side, as…
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Request to Reset Student License Activation
Dear Altair Support Team, I hope you are doing well. I am a student using Altair PSIM Student Edition for my university studies. I would like to request your assistance in resetting my student license activation. Previously, I activated my license on my old laptop. However, I have already reset that laptop and all data,…
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Request for License Reset / HostID Conflict - Student Edition
Hi Altair Support Team, I am having an issue activating my PSIM Student Edition license. I registered for a student license using my university email back in October 2025 and activated it on my previous computer. However, that machine has been completely reset/formatted and is no longer in use. When trying to activate PSIM…
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Request for Student License HostID Reset
Hi support team, I reinstalled Windows and now I get the error "This license was already activated using different HostIDs" when activating my software. Please help me deactivate the previous HostID. Thank you!
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Error: Unable to access license store
When I open the almutil_gui file from the path C:\Altair\Altair_PSIM_2026.1\security\gui, click on "Activate" (as shown in the attached screenshot), and enter my license key, the following error appears: "Error: Unable to access license store". Additionally, the Activate button is disabled.
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Request for PSIM Student Edition License Rehost (Different HostIDs Error)
Hello Altair Support Team, I am writing to request a license rehost for my PSIM Student Edition. I have recently changed my computer and am unable to activate the software on my new machine. When I try to activate it, I get the following error message: "Error activating license: This license was already activated using…
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Educational license renew question
My Educational license has expired on 7/14 and I need to renew the license and install the latest version of RapidMiner to the school computer labs and classroom computers. I couldnt request for a new license because of an error of " Existing educational licenses found. Application is only allowed after the educational…
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Full student license
Dear Sir or Madam, I am currently working on my PhD research and using the student version of your software package. Unfortunately, the current student license has certain limitations that prevent me from completing my research. In particular, I require the ability to create larger meshes and generate Abaqus .inp files. I…
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licensing error when start meshing
Please help me to rectify what the problem is. When I start meshing, it shows a license error. I activated my license key, but it's showing like this
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Student Edition License Deactivation Request for New Laptop
Dear Altair Support, . I am a student at RWTH Aachen, and I am using the Altair One Student Edition license. I recently replaced my laptop and I need to activate the software on my new device. However, the license is still linked to my old laptop. Could you please help me deactivate the Student Edition license from my…
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Ground Vehicle Team Starter Kit for Electrical Sub-Teams with Simcenter PSIM
Below you can find links to our resources for electrical sub-teams on Ground Vehicle / Automotive student teams: Efficiency Mapping – Critical KPI for all "electrical" teams PSIM and Python (Option 1): Generating Efficiency Contour Maps for e-Drives Using PSIM and Python PSIM and HyperStudy (Option 2): Fast-Track eDrive…
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PSIM License Error 9 & Error 1 after computer hardware change
Hello Support Team, I am a student at Pontificia Universidad Católica de Valparaíso. I recently changed my computer hardware but kept my hard drive. Now when I try to run PSIM, I get "Error Code: 9 (Feature not found)" and "Error Code: 1 (Timeout)". Could you please help me update my student license so it works on my new…
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Old laptop with altair inspire had issues cannot reactivate on new device
I upgraded my laptop I had v 2025 Altair license key but could not deactivate it on my old device and I need access to the software but I can't. Please help me since i ma using it for my thesis. I have installed v2026.1 on my current device.
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Blocked my account to too many incorrect password
Hello, My Altair One student account has been blocked due to too many incorrect password reset attempts. I am not receiving the verification/reset email at my university address (@estudante.ufjf.br), therefore I cannot unlock the account on my own. I had to create my own personal account on Altair (the one I am using) to…
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Request for Altair One Account Deletion
Hello Altair Support, I would like to request the permanent deletion of my Altair One account associated with this email address. I am aware that this action is irreversible. Please let me know once the deletion has been completed. Thank you.
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Inquiry About PSIM License Error and Student License Renewal
Hello Altair Support Team, I am a graduate student currently using PSIM for academic and research purposes. Recently, my PSIM student license expired, and I attempted to renew it. However, I was unable to complete the renewal process. In addition, I encountered a license error with a different error code than the one I had…
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Request to reset HostID for PSIM Student Edition (PC breakdown)
Dear Altair Support Team, I am writing to request a HostID reset for my PSIM Student Edition license. I recently had to install on other computer since the last had breakdown, which caused my system's HostID to change. When I try to activate PSIM again using my student license, I receive the following error:"Error…
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Can't activate student edition
Having this issue while activating the licensing