I have an error with the license manager

Filiberto
Filiberto Altair Community Member
edited April 9 in Community Q&A

Hello,I activated my student license for Altair Hyper Works, but I need to reinstall it or move it to another device. Could you please reset my activation so I can reuse the license?

Thank you very much.Filiberto Flores BlackallerUniversidad Anáhuac México Norte

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI @Filiberto

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

  • Filiberto
    Filiberto Altair Community Member
    image.png image.png

    I followed the steps and it is nor working, my license key is not working what can I do?

  • Rahul_P1
    Rahul_P1
    Altair Employee

    Your first error message, license already exists means the license is activated and you can use the software, are you getting a license error when you start the Altair product software?

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