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Join us for a community conversation on how High-Performance Computing (HPC) and Simcenter PSIM work together to meet the increasing demands of modern power electronics simulation. During this one-hour technical session, you'll discover how leveraging HPC can speed up simulations, improve scalability, and empower engineers…
Join us for a community conversation on accelerating your motor simulation workflow with Simcenter Simlab. In this beginner-friendly session, we'll introduce the platform's automated model-building capabilities and show how easy it is to set up your first electric motor analysis. You'll see the basic steps of geometry…
Join us for a Community Conversation where we'll discuss practical approaches to analyzing complex electromagnetic models using hybrid solver techniques. This session will provide a general overview of how different computational methods can be combined within a single simulation to address models containing varied…
"Student Edition LicenseIssue transmitting order to AltairSales." I keep getting this error when I try to redeem the activation code; are there any solutions?
Hello Altair Support Team, I would like to request the permanent deletion of my academic Altair One account.I need this account deleted because my team leader is trying to add me to our official team/managed workspace. However, they are unable to add me because I have already created this independent account with my email…
Hello Support Team, I would like to request deletion of my Altair One account. I created the account during registration for an EduSkills/RapidMiner program, but the license was not added to my account, so I need to delete it and then creating a new one with the same email. My display name: LucasVM My registered email:…
Dear Altair Support Team, I am trying to obtain a Student Edition License through the Altair Marketplace. However, when I select "Get License," I receive an error stating that there is an issue transmitting the order to AltairSales. I would appreciate your assistance in identifying and resolving this issue so I can obtain…
Dear Altair Academic Support Team, I am writing to request assistance with my Student Edition License activation key. My application seems to be approved, but I am unable to receive my license key due to a system error on the Licensing page. Below the Student Edition License section, the following error message is…
I'm trying to get the Student Edition License, but I keep getting the error, "Issue transmitting order to AltairSales." My account says its verified student account. How do I get access to the student License
Hello. I am trying to access my student edition license for Altair RapidMiner Studio, but I keep getting the "issue transmitting order to AltairSales" error. Could I get some help? This tool will be vital for an article I plan on publishing.
Hi everyone, I recently signed up for an Altair One account and successfully verified my university email address. However, whenever I click "Get License" for the Student Edition License in Altair Marketplace, I receive the following error: "Issue transmitting order to AltairSales." I also checked Altair One → License…
Dear Altair Community & Support Team, I am writing to request assistance with renewing my Altair Student Edition license. I am a first-year PhD student at the Laboratory for Electrical Machines, Faculty of Electrical Engineering, University of Ljubljana. I would like to request a 4-year license extension for my doctoral…
Hi, I deactivated my Altair Student Edition license (PSIM 26.0) on my laptop and tried to activate it on my desktop with the same key, but I get “Error activating license: Invalid activation key specified.” The license store folder on the desktop is empty. Could you please reset my activation so I can use it on the new PC?
Dear team i am trying to complete the simulation but the results are not completeing i have changes the mesh and use the thickness in inspire casting i need support
Dear team i am trying to so a inspire casting the simulation is taking more than 1 day i have taken 2 mm and tryed large mm size but still the simulation results are not completeing, can you please help me for support for my iniversity project, i need some result to add in report.
Hello, I am trying to generate a Student Edition License key on Altair One Marketplace, but I am receiving the following error message under the Licensing section: "Issue transmitting order to AltairSales." I am logged in with my official university email address. Could you please help me resolve this issue or re-trigger…
Dear Altair academic support team, I am writing to request assistance with generating my student license for Altair software. When attempting to complete my licence request, the process fails and displays the following error message: ¨Issue transmitting order to AltairSales¨ Could you please assist manually verifying my…
Hello Altair Support Team, I am trying to obtain a student license through the Altair Community portal. However, whenever I click the button to issue the license, I keep receiving the following error message: "Issue transmitting order to AltairSales" I have tried multiple times, but the same error continues to occur,…
Hello Altair Support Team, I am a student trying to request the Altair Student Edition License. However, every time I try to complete the order, I encounter the following error message: "Issue transmitting order to AltairSales" Since this seems to be a system backend/server error, I would like to request a manual…
We continue to support our academic customers and users who were using and need to use the Altair One system during the transition to the Siemens Ecosystem. You can access its marketplace, downloads and Altair units managed licenses as before. You need to use the same URL - https://altairone.com/Marketplace during our…
Our next community conversation is coming up on Oct 8, 2026. In this webinar, we’ll show how engineers can move beyond manual trial-and-error methods to efficiently evaluate design alternatives, automate parameter studies, and identify optimal solutions with greater confidence. Learn how this integrated approach helps…
The Altair documentation portal located at help.altair.com and https://support.altair.com/csm?id=altair_product_documentation is currently being sunset as part of the transition to Siemens Support Center. After the sunset, Altair product documentation for versions 2026.1 and later will be available exclusively through…
STATUS UPDATE (March 9 2026): Dear Community, Your support cases have been migrated to the Siemens Support Center. As of Monday, March 9th, the Altair Support Portal has been shut down. You should have received an email with the links and instructions on how to activate your account and log into the Siemens Support Center.…
The Siemens Community Catalyst program was co-created with our community to acknowledge technology leaders who consistently contribute to the Siemens Community.
This month's community leaders
