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Join us for a community conversation on how High-Performance Computing (HPC) and Simcenter PSIM work together to meet the increasing demands of modern power electronics simulation. During this one-hour technical session, you'll discover how leveraging HPC can speed up simulations, improve scalability, and empower engineers…
Join us for a community conversation on accelerating your motor simulation workflow with Simcenter Simlab. In this beginner-friendly session, we'll introduce the platform's automated model-building capabilities and show how easy it is to set up your first electric motor analysis. You'll see the basic steps of geometry…
Join us for a Community Conversation where we'll discuss practical approaches to analyzing complex electromagnetic models using hybrid solver techniques. This session will provide a general overview of how different computational methods can be combined within a single simulation to address models containing varied…
I am trying to get the Student Edition License for one of my university classes. It has confirmed that my account is verified when I check the settings. However, when I click on the "Get License" button, instead of getting a code I get "Issue transmitting order to AltairSales." In order to activate my Student Edition…
I'm trying to get the Student Edition License, but I keep getting the error, "Issue transmitting order to AltairSales." My account says its verified student account. How do I get access to the student License
My account is verified does anyone know why i can't get the student license?
Hello Altair Support Team, I am using Altair PSIM 2026.1 Student Edition. My PSIM license was working properly before I reinstalled Windows on the same laptop. After reinstalling Windows and PSIM, I encountered the following errors: Error Code 15: Unable to connect to license server at 6200@localhost. Error Code -29:…
Description: My Altair Student Edition license (used for PSIM) expired on 2026-11-02, and I cannot renew it. In Altair One Marketplace, I open the Student Edition License card, go to the Licensing tab and click "Renew License". The OTP is accepted (User/checkOTP returns valid: true), but the popup then shows "You have…
An error came out last week: "The test Performance mapping, Sine wave, Motor, Efficiency map failed due to the following problem: Cause : The test cannot be completed because the job with the id 0 has created an error. Type of the error : Unknown Message : Unknown error Type : Internal error" What can I do?
Hi guys, I’m having several problems simulating the performance mapping of a skewed motor exported from FluxMotor → Flux Skew → E-Machine Toolbox. I get the following error: " Test completed without producing any results. This may happen if the simulation terminated abruptly due to a lack of memory or to a bug." However,…
I am having problem accessing courses for beginners on your website in laptop but can access the same in my phone. How to access courses on laptop as its urgent?
Hello Altair Academic Team, My verified student account (24146130@student.hcmute.edu.vn) got stuck with the error "Issue transmitting order to AltairSales." due to Vietnamese characters in my SSO name (Dũng Lê Văn). Could you please manually assign the Student Edition License key to my account? Thank you!
Hi, I am having issues with signing in to my Altair AI Studio account. It says account is blocked, meanwhile, I can sign in to my online account. The main issue is with the error message "turbo prep is not available in the free version…" however, I have already obtained a student license which I used to activate the…
</b> Academic, Altair Student Contests, FIRST Robotics, Student Competitions, Student Edition License, Teaching.
Hello Altair Support Team, I am trying to obtain a student license through the Altair Community portal. However, whenever I click the button to issue the license, I keep receiving the following error message: "Issue transmitting order to AltairSales" I have tried multiple times, but the same error continues to occur,…
We continue to support our academic customers and users who were using and need to use the Altair One system during the transition to the Siemens Ecosystem. You can access its marketplace, downloads and Altair units managed licenses as before. You need to use the same URL - https://altairone.com/Marketplace during our…
Our next community conversation is coming up on Oct 8, 2026. In this webinar, we’ll show how engineers can move beyond manual trial-and-error methods to efficiently evaluate design alternatives, automate parameter studies, and identify optimal solutions with greater confidence. Learn how this integrated approach helps…
The Altair documentation portal located at help.altair.com and https://support.altair.com/csm?id=altair_product_documentation is currently being sunset as part of the transition to Siemens Support Center. After the sunset, Altair product documentation for versions 2026.1 and later will be available exclusively through…
STATUS UPDATE (March 9 2026): Dear Community, Your support cases have been migrated to the Siemens Support Center. As of Monday, March 9th, the Altair Support Portal has been shut down. You should have received an email with the links and instructions on how to activate your account and log into the Siemens Support Center.…
The Siemens Community Catalyst program was co-created with our community to acknowledge technology leaders who consistently contribute to the Siemens Community.
This month's community leaders
