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Error: Feko solver hangs / stops when running simple dipole simulation on new PC
Hello everyone, I am using Altair Feko (version 2025.1) on Windows (64-bit).Recently I moved my simulation to a more powerful PC. I’m trying to run a simple dipole-antenna simulation (just a basic dipole), but the solver halts at startup: the GUI shows the “runfeko” command and then nothing proceeds — the simulation never…
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unrecognized key licence
I have a problem with my student license. It no longer recognizes my license, and when I start the program, it asks me to log in and activate a key, but the activation key that it was given to me is already active. I don't know what to do.
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Altair Student Edition License Issue
Dear Sir, I installed Free Altair Student Edition and activated using activation key as per the required process. But after working fine for few days. Now I am not able to access Hypermesh. Its showing Licence issue/ error as shown below I also tried to activate again from almutil_gui file. But its not working. Can you…
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Request to deactivate license
Hi, My old computer is broken, so I cannot access the utility to deactivate the license manually. Please help me deactivate it from your side so I can use my new computer.
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Can't get access to Altair connect
I have already get in to the Altair One marketplace, and I have already logged in with my university gmail account. However when I trying to go to Altair Connect to download the application, it just keep showing the page down below and Log in button isn't available , error code 1002. I don't know how to fix it. Can someone…
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Unable to Activate Altair AI Studio Student License
Hello, I am a student, and I am trying to activate Altair AI Studio (formerly RapidMiner Studio). I downloaded the software, but it keeps asking for Altair One authorization, and I cannot activate it with my student account. I am not able to find or download the AI Studio Student Edition license file (.lic or .dat). Every…
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Please deactivate/cancel the trial licence of AU AEC Advanced Structural Engineer
Dear Altair Support Team, I accidentally clicked on the trial version of AU AEC Advanced Structural Engineer on 5th November. I am not using this license. Can you please deactivate/ cancel this AU AEC Advanced Structural Engineer trial license from ID. I have already sent mail on same day for cancelling. Thank you in…
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I can't get access to Altair Connect!
I have already get in to the Altair One marketplace, and I have already logged in with my university gmail account. However when I trying to go to Altair Connect to download the application, it just keep showing the page down below and Log in button isn't available , error code 1002. I don't know how to fix it. There's no…
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No activation key for student edition after one week
Hello Altair Support Team, A week ago I created an Altair account to get myself the license for the Altair student edition. I followed the instructions for signing in but when clicking on the license button it said that the verification is pending and it will take 2-3 days. Unfortunately I have not received it yet after…
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how to activate the Altair student license for Altair panopticon software
After opening the software in online but couldn't connect to the licensing server and is the student license is valid for panopticon software. how to use the panopticon software with student license to do the race telemetry dashboard.
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How to deactivate a license from a device in order to use a new device?
I have a new device and I wanted to use it to my assignment, since I no longer have the old one. I installed the necessary programs again, but when I try to enter the license, I get an error saying that the license is already in use on another device. Now, I don't know how to deactivate the license from the previous…
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Blocked account
Hello, My account has been blocked, and I can't use the program. Is there any posibility to unlock it?
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what is the purpose of 1/x uint properties(*inside slip freq calculator block) in induction motor
Hi, In the Induction motor project, the 1/x unit properties inside of slip frequency calculator block, there is a value like (Hz) = 10 (Slip Freq Calculator block location; main motor control -> foc /current controller im -> slip freq calculator -> 1/x unit properties). 1.What is the purpose of this Pole(Hz) value=10 ?…
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How can I move my student license from one device to another.
I've lost access to my old desktop and now I'm not able to use my current student license on my new device, how can I change this.
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Urgent: License Activation Error - "already activated using different host ID"
Hello Altair Support Team, I am unable to activate my license for Altair Fiku and am receiving the error: "Error activating license the license was already activated using different host IDs." Here is the situation: I previously had the software activated on a MacBook Air using a Windows virtual machine (Parallels). I have…
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I can't get my education license activated.
I activated the license code in almutil_gui. I tried Rapidminor Settings → Manage licenses → Enter license & Sync lisences. I tried both, but neither worked. When I log in to my RapidMinor account online, it only shows the old educational license and the current free trial. Does anyone have any ideas on how to fix this so…
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No activation key for student edition after one week
Hi everyone, A week ago i created an Altair account to get myself the license for the altair student edtition. I followed the instructions for signing in but when clicking on the license button it said that the verification is pending and it will take 2-3 days. Unfortunately I havent received it yet after one week and when…
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FEKO cannot connect to TUM academic license — verified student on Altair One but no license availabl
Hello Altair Support Team, I am a student at Technische Universität München (TUM) and have already verified my Altair One account using my university email (go34tej@tum .de). However, when launching Altair FEKO 2025.1, I receive the following error: “Error Code: 9 – Feature not found License Path: C:\Program…
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Urgent: Mac Installation & Licensing Issues with Altair AI Studio for NYU Stern Students
Dear Altair Support Team, I hope you are doing well. I am a Teaching Assistant for the course “Introduction to AI” at NYU Stern School of Business. Our class is using Altair AI Studio as the primary software for assignments and projects. Most of our students use Mac laptops (MacBook Air/Pro with Apple Silicon M3 and…
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altair optistruct software not opening
i installed hwsolvers using student license key from bundle that contained optistruct,radios all software related files and run and installtion was complete. the shortcut key was created at desktop and i clicked it asked input file and options but optistruct was available in solver tool but it doesnt opened like hypermesh…
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Altair EDEM 2025/2025.1 crash on Azure VMs with NVIDIA GPUs – any workaround?
Hi everyone, I am trying to run Altair EDEM 2025 on Azure Virtual Machines but the application crashes immediately on launch. To verify if the issue had been fixed, I also tested with EDEM 2025.1, but the result is the same. Environment tested: Azure VM types with NVIDIA GPUs: T4, A10, A100 Operating systems: Windows…
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Documentation not working?
I'm logged on to Altair, and am seeking documentation through the Community & Support page, in the Documentation tab, but I can't seem to open anything. For exmaple, https://2025.help.altair.com/2025/simulation/pdfs/relnotes/AltairHyperWorks_2025_ReleaseNotes.pdf gives me a "this site can't be reached error." Obviously, I…
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I recently lost my laptop and therefore request assistance in deactivating my license
I would appreciate your support in this matter.
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how to deactivate a license from an old computer to a new one
I was trying to activate my account on my new computer, but I cannot deactivate the old account because I do not have access to my old computer, therefore, I am not able to activate my license on a new computer. Does anyone know how to do this?
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Blocked account
My account says it is blocked when I try to log in, and it does not give me the option to switch to Altair Units Liscense.
