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EDEM API
Good day, I hope this message finds you well. I am trying to get started with EDEMAPI using the tutorials on the website. However, I discovered that some of the tutorial are not working. Also, some of the codes are different what is in the tutorial videos on YouTube. Does anyone have an explanation to this. Thank you.
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EDEM documentation
General Business Good day, I hope this email finds you well. I am trying to access the Altair EDEM documentation by clicking on the first popped up web page below. But it has not been working for some time. I was wondering what could be wrong. Also, wondering if anyone is able to access the website and possibly help with…
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Graph studio license units error
I have setup graph studio locally on a VM for testing and I have an account with 100 altair one units available but when I try to validate on the graph studio server I receive an errror "Error occured checking out units.Invalid Credentials / required number of units not available." I'm not sure how many units are required…
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How are internal particle IDs assigned in EDEM, and is there any API access to newly created particl
Hi everyone, I have a follow-up question regarding particle creation through a custom API factory. I am currently generating stems continuously during the simulation using a custom factory. For each created particle, I already assign several custom particle properties, including: local particle ID StemID StemElementType…
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How can I prevent unwanted bonds between separately generated stems when using Bonding V2 in the EDE
Hello everyone, I am currently developing an API-based stem generation workflow in Altair EDEM and I am using Bonding V2 to create bonded stems (meta-particle-like chains made of segments and knots). My stems are generated programmatically during the simulation using a factory-style approach. Each stem consists of multiple…
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Seminar about parallel computation
Hi everyone, I am checking the resources that Simlab provides for parallel computation and I can not find a lot about this topic. Could anyone address me to something useful to run several (parametric) simulations simultaneously? If not, would it be possible to make a seminar about this topic, as I think that many of us…
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PSIM 2026 License Error: Error 15 (6200@localhost) and Error 9
Hi, I am a student at Ariel University using PSIM 2026. I have authorized my machine via Altair One, but I keep getting Error 15 (Unable to connect to license server 6200@localhost) and Error 9. I already tried a clean reinstall and deleting the .lic folder, but the error persists. My Activation Key is:…
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Request to Unlock Account and Reset Password
Hello, I am contacting you from a different account because I forgot the password for another account that I need to access. I try to remember my password, but my account has been unlocked after many login attemps. The account I would like to recover is: Ngoc.dt232217@sis.hust.edu.vn I has sent a email request by this…
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Definition of Motor Inductance in Circuit
Hello everyone, I see that in tutorials an inductance in the motor circuit is defined but I do not understand how this is calculated. Could you please provide a help in calculating this value for an axial-flux motor? The inductance changes with the rotor position, so how could I already give it as input in the circuit…
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LICENSE STUDENT ACTIVATION FOR THE SECOND TIME
Hi everyone, I’m running into an activation limit problem and I’m hoping someone can point me to the right solution. I had a software license activated on my own computer. At the time, my PC was temporarily not working, so I moved the license to a friend’s computer so I could keep using the software. Later, once my…
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student activation
Hi. I have a new computer and I don't have access to the old computer to remove the license because it is broken. I would appreciate your help in renewing the license.
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I would like my student account license manually deactivated
Hello my device on which i used altair has been formatted and i cannot use altair on my new device . I would like my student account license manually deactivated so that I can login on my new device. Regards my email - advait.karadkhedkar@walchandsangli.ac.in
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Hi,I am using mac m1 and want to deactivate my license how to do that?
Description: Kindly add description here Product/Topic Name : Kindly include the product name, version if applicable here. Also, Don't forget to tag with the product/topic related to your question. *Note from Community Team - Once you receive a satisfactory answer on your question, kindly mark your answers as "Accepted" so…
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Need a human that we can contact for IT questions
Please give me a phone number to contact a human to ask some IT questions. We keep getting the run-around on this online forum.
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Problem licensing
Hello, We have a problem of licensing as show the pictures. Can you help me to solve this problem? Thank you
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How does one open a support ticket for Altair products?
Ever since Altair was acquired by Siemens, I have been unable to open support cases. On Altair One / Altair Support (https://support.altair.com/csm), I click the button "Login to Create and Review your cases" but receive the error message, "User is not assigned to this application." Siemens support has informed me that the…
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My Pc is Formatted I am not able to activate my license
Due to some repairing my PC was formatted and the altair license was also deleted i am requesting the support team to kindly help me deactivate my old student license and reinstall it inside my computer as soon as possible.
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How do I login into Rapid minor Software?
Hi, I have gotten my student bundle license activation key but am not able to login to the software. It states that my Account has been blocked.
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I want to delete my altair account. Anyone knows how to do it?
Hi, I want to delete my altair account. Can you help me?
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Can't activate student license and cant deactivate license because its not found
Hi, When I try to activate my student license, I get the the Error, "License was already activated using a different HostID. Then, when I try to deactivate it and activate it again, it says my License is not found I was using the license last year on this same device, but I had to reset my laptop. Can anyone help? Thank…
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AI Studio Setup with Student License
I've have a really hard time setting AI studio with my student license, and I don't know what to do anymore. I get this error. "The AI Studio feature could not be checked out.Potential causes: - Unable to find the RapidMiner Studio feature on Altair One. Please check your setup." "Altair Managed Licensing: License…
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Deactivate student license
hi i formated my pc and cannot get an other license, is it possible to deactivate my actual one please ? thank you
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license on new pc
hi Please reset the activation of my node‑locked license because the previous host has been removed and I need to activate it on a new machine. host-id:38A7463C5449 license number:LVPKF-4I63V-983GK-CW98Y thank you
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Not able to access my 6 month free-trial for Altair IoT studio
I'm not able to access my Altair IoT studio, with the usual links I used to access, moreover could not find any new links from siemens to access it as well. Please help me in this situation.
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Registration Changes
In my Altair registration, my institutional email was linked to the university's foundation by the professors in the research lab during my master's degree. Now, as a doctoral student, I would like to change my registration and obtain a student leave of absence. Could you inform me of the procedures?