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Student License Mismatch: Error Code 9 Feature Not Found (HWFEKOGUI)
Hello, I am a student using a university account profile. I have activated my Student Edition using my Activation Key via the License Utility, but the software fails to launch with 'Error Code 9: Feature Not Found (HWFEKOGUI)'. My current license text blocks entirely lack the Feko module flags. Could an Altair…
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Student Edition License Deactivation Request for New Computer
Dear Altair Support, . I am a student at Afeka College of Engineering, and I am using the Altair One Student Edition license. I recently replaced my computer and I need to activate the software on my new device. However, the license is still linked to my old computer. Could you please help me deactivate the Student Edition…
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Keeps getting the "Invalid Security Identification" error on S-Concrete
Hi there, I kept getting this error while opening the Altair S-Concrete 2025 and 2026. I can use the Altair S-foundation and S-frame without issue. IT department confirms that I have the valid full license, and we had enough license units for concurrent users when I opened the app. Action taken: 1. I have tried…
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Invalid
My earlier discussion post is invalid.
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Help with geometry simplification Hypermesh Optistruct
Good morning everyone, I am currently working on the pre-processing of a tennis racket geometry. As you can see from the image attached, I would like to simplify the area around the hole by removing the fillets, as they are preventing a proper mesh generation and making the geometry too complex. I have been using the…
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Transfer data from the input to the air suspension system characteristics file.
Hello everyone! I'm examining a pneumatic spring suspension system using characteristic curves from the attached file "Airspring_data.asg" and following the path I have a question: The second to sixth columns correspond to the force values at each pressure in the Z_DATA list, for each spring height. How can I create a…
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Unable to Login into Altair One marketplace
I am asking for a colleague since he is unable to access this forum: I was trying to log into Altair One Marketplace to download the latest Motionview software, but I was unable to. A message popped up saying Unable to login. Contact support for assistance. I tired to reset my passsword but that didnt work too. I was…
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EDEM API
Good day, I hope this message finds you well. I am trying to get started with EDEMAPI using the tutorials on the website. However, I discovered that some of the tutorial are not working. Also, some of the codes are different what is in the tutorial videos on YouTube. Does anyone have an explanation to this. Thank you.
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EDEM documentation
General Business Good day, I hope this email finds you well. I am trying to access the Altair EDEM documentation by clicking on the first popped up web page below. But it has not been working for some time. I was wondering what could be wrong. Also, wondering if anyone is able to access the website and possibly help with…
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Graph studio license units error
I have setup graph studio locally on a VM for testing and I have an account with 100 altair one units available but when I try to validate on the graph studio server I receive an errror "Error occured checking out units.Invalid Credentials / required number of units not available." I'm not sure how many units are required…
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How are internal particle IDs assigned in EDEM, and is there any API access to newly created particl
Hi everyone, I have a follow-up question regarding particle creation through a custom API factory. I am currently generating stems continuously during the simulation using a custom factory. For each created particle, I already assign several custom particle properties, including: local particle ID StemID StemElementType…
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How can I prevent unwanted bonds between separately generated stems when using Bonding V2 in the EDE
Hello everyone, I am currently developing an API-based stem generation workflow in Altair EDEM and I am using Bonding V2 to create bonded stems (meta-particle-like chains made of segments and knots). My stems are generated programmatically during the simulation using a factory-style approach. Each stem consists of multiple…
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Seminar about parallel computation
Hi everyone, I am checking the resources that Simlab provides for parallel computation and I can not find a lot about this topic. Could anyone address me to something useful to run several (parametric) simulations simultaneously? If not, would it be possible to make a seminar about this topic, as I think that many of us…
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PSIM 2026 License Error: Error 15 (6200@localhost) and Error 9
Hi, I am a student at Ariel University using PSIM 2026. I have authorized my machine via Altair One, but I keep getting Error 15 (Unable to connect to license server 6200@localhost) and Error 9. I already tried a clean reinstall and deleting the .lic folder, but the error persists. My Activation Key is:…
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Request to Unlock Account and Reset Password
Hello, I am contacting you from a different account because I forgot the password for another account that I need to access. I try to remember my password, but my account has been unlocked after many login attemps. The account I would like to recover is: Ngoc.dt232217@sis.hust.edu.vn I has sent a email request by this…
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Definition of Motor Inductance in Circuit
Hello everyone, I see that in tutorials an inductance in the motor circuit is defined but I do not understand how this is calculated. Could you please provide a help in calculating this value for an axial-flux motor? The inductance changes with the rotor position, so how could I already give it as input in the circuit…
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LICENSE STUDENT ACTIVATION FOR THE SECOND TIME
Hi everyone, I’m running into an activation limit problem and I’m hoping someone can point me to the right solution. I had a software license activated on my own computer. At the time, my PC was temporarily not working, so I moved the license to a friend’s computer so I could keep using the software. Later, once my…
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student activation
Hi. I have a new computer and I don't have access to the old computer to remove the license because it is broken. I would appreciate your help in renewing the license.
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I would like my student account license manually deactivated
Hello my device on which i used altair has been formatted and i cannot use altair on my new device . I would like my student account license manually deactivated so that I can login on my new device. Regards my email - advait.karadkhedkar@walchandsangli.ac.in
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Hi,I am using mac m1 and want to deactivate my license how to do that?
Description: Kindly add description here Product/Topic Name : Kindly include the product name, version if applicable here. Also, Don't forget to tag with the product/topic related to your question. *Note from Community Team - Once you receive a satisfactory answer on your question, kindly mark your answers as "Accepted" so…
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Need a human that we can contact for IT questions
Please give me a phone number to contact a human to ask some IT questions. We keep getting the run-around on this online forum.
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Problem licensing
Hello, We have a problem of licensing as show the pictures. Can you help me to solve this problem? Thank you
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How does one open a support ticket for Altair products?
Ever since Altair was acquired by Siemens, I have been unable to open support cases. On Altair One / Altair Support (https://support.altair.com/csm), I click the button "Login to Create and Review your cases" but receive the error message, "User is not assigned to this application." Siemens support has informed me that the…
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My Pc is Formatted I am not able to activate my license
Due to some repairing my PC was formatted and the altair license was also deleted i am requesting the support team to kindly help me deactivate my old student license and reinstall it inside my computer as soon as possible.
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How do I login into Rapid minor Software?
Hi, I have gotten my student bundle license activation key but am not able to login to the software. It states that my Account has been blocked.