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Altair Documentation Portal Sunset
The Altair documentation portal located at help.altair.com and https://support.altair.com/csm?id=altair_product_documentation is currently being sunset as part of the transition to Siemens Support Center. After the sunset, Altair product documentation for versions 2026.1 and later will be available exclusively through…
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Important update to All Siemens (previously Altair) Academic Customers and Users.
We continue to support our academic customers and users who were using and need to use the Altair One system during the transition to the Siemens Ecosystem. You can access its marketplace, downloads and Altair units managed licenses as before. You need to use the same URL - https://altairone.com/Marketplace during our…
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Altair Support is Moving to Siemens Support Center!
STATUS UPDATE (March 9 2026): Dear Community, Your support cases have been migrated to the Siemens Support Center. As of Monday, March 9th, the Altair Support Portal has been shut down. You should have received an email with the links and instructions on how to activate your account and log into the Siemens Support Center.…
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Cannot access altairone.com/Marketplace to renew my AI Studio Student Edition License
Hi, how to renew license of my student edition AI Studio 2026.0.1? I follow the FAQ link to https://altairone.com/Marketplace and the link returns error code 522. Please help, I'm in the final stage of my projects and due soon. Link to FAQ:…
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Request for PSIM Student License Reset (Forgot to Deactivate)
Hello Altair Team, I am currently using a PSIM Student license. Unfortunately, I forgot to deactivate the license on my previous computer, which I no longer have access to. As a result, I am unable to activate PSIM on my new machine. Could you please help me release or reset my license so I can continue my studies? My…
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PSIM Student Edition License Not Recognized on Multiple PCs
Hello, I am a teaching assistant for a university course that relies on PSIM for simulation-based classes. We are currently experiencing the same PSIM Student Edition licensing issue on multiple student PCs. This is now disrupting laboratory sessions and preventing students from completing assignments. Problem License…
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Altair Marketplace Access Issue – Error 522
Hello, I am unable to access the Altair Marketplace because the page consistently shows an Error 522. I have already tried using a VPN, different browsers/applications, and multiple devices, but the same error occurs every time. Could you please check if there is an issue with the Altair Marketplace server or my account…
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Altair Inspire 2025.1 CFD: Axial Fan Produces Radial Flow Instead of Axial Flow
I am using Altair Inspire 2025.1 to simulate airflow generated by an axial fan operating in quiescent air. The fan geometry consists of helical (screw-type) blades designed to generate axial flow, and the fan is modeled using Rotating Components. The surrounding fluid domain is sufficiently large, and only a very small…
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Subject: Altair Marketplace Host Error
Dear Altair Support Team, I am unable to access the Altair Marketplace. Whenever I try to open the Marketplace, I receive the following error: Error 522 – Connection Timed Out Host Error My Student Edition account has already been verified, and I need to access the Marketplace to obtain my license and download PSIM. Could…
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My Altair Inspire Student Edition license has expired. I am still a student, but Altair One/Market
My Altair Inspire Student Edition license has expired. I am still a student, but Altair One/Marketplace is currently not working for me, so I cannot access the Student Edition License card or renew the license. Could you please verify/re-enable my account so I can generate a new Student Edition license key?
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Cannot choose 3D MagneticAC in Simlab Student
Hello community, i just downloaded and installed Simlab 2026.1. Unfortunately I cannot follow the example Electromagnetic Modeling and Analysis of an Induction Heating Device as there is no option for extruding the coil or using another infinitebox than disc. Is 3D modelling for electromagnetics disabled in Simlab?
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Licence key was already activated using a different host ID error after resetting my laptop.
Hello Altair Support, I just wanted to follow-up on my previous request as I need help. My Altair Student Edition license was previously activated on my laptop. However. my laptop had to be reset/reformatted, and after reinstalling Altair I now receive the error: “This license was already activated using different…
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Marketplace issues
Hi, i recently switched from a windows to a RedHat Linux on the same machine and installed HWdesktop as well as the requiered solvers for my university course. I wanted to re get my licence off the website since i dont have access to windows anymore and therefore dont have the licence. I have been unable to use the…
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Request to delete Altair One account
Hello Support Team, I would like to request deletion of my Altair One account. I created the account during registration for an EduSkills/RapidMiner program, but I selected the incorrect registration category and would like to recreate the account correctly. My display name: SaranP2 My registered email:…
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request to reset student license activation key for new pc
Hello altair support, i recently replaced my computer and reinstalled PSIM. because i no longer have access to my old pc, i am unable to deactivate my student edition activation key locally. Could an administrator please reset / deactivate the key on the backend so i can reactivate PSIM on my new pc ? Thank you
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Missing hwFeko2026.1_edu_win64.exe
Hi all, I am trying to install Feko but running into an issue… I have activated a student license, downloaded a 2.4GB folder for Feko but the installer available to me is only "hwFeko2026.1_win64.exe" and not "hwFeko2026.1_edu_win64.exe". The regular, non-student installer won't recognise the FEKO_2026.1.2_WIN64_X86_64…
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How to continue a deformed state from one load step to the next in OptiStruct?
How to continue a deformed state from one load step to the next in OptiStruct?
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New computer
Hello, my old computer where I first installed Altair has stopped working and I cannot deactivate my license there to activate it in my new laptop. Is there any way I can get a new license as if I renewed? Thank you in advance.
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How to control element type (mixed, quads only, etc.) for auto remesh on topology revision?
Does anyone know how to do this in Hypermesh? I can't find a setting in preferences or parameters. The meshing tools remember what options were used last but this doesn't seem to apply to the auto remesh. Thanks
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License activation
I activated my student edition license using the almutil_gui.exe program on my computer. I got confirmation that it was activated, and my activation key now exists in the license store. However, the license log on Inspire Cast shows a "failed to activate" message. Has anyone experienced this before? What is the solution?
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Request for Student License HostID Reset (Already activated using different HostIDs error)
Hello Altair Support, My Altair Student Edition license was previously activated on this laptop. My laptop had to be reset/reformatted, and after reinstalling Altair I now receive the error: “This license was already activated using different HostIDs.” I no longer have access to the previous installation to deactivate the…
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학생용 라이선스 초기화 요청 (가상머신 재설치로 인한 Host ID 변경)
안녕하세요 Altair 지원팀, 현재 PSIM 학생용 라이선스를 사용 중입니다. 최근 가상머신(UTM)의 윈도우 OS에 오류가 발생하여, 기존 가상 디스크를 삭제하고 윈도우를 새로 설치했습니다. 이로 인해 시스템의 Host ID(MAC 주소)가 변경되었으며, 기존 활성화 키를 입력하면 "Error: Unable to access license store"라는 오류 메시지가 나타납니다. 기존 가상 디스크가 완전히 삭제되었기 때문에 제가 직접 라이선스를 비활성화(deactivate)할 수 없는 상황입니다. 새로운 시스템에서 라이선스를 다시 등록할 수 있도록 초기화(Reset)를…
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generic ASCII reader
Is there a way to represent missing values in a .hwascii file that contains multiple scalar results? I tried leaving blank fields for elements that do not have a value for a specific result. However, it seems that HyperView does not interpret empty fields correctly. Instead, it shifts to the next available value in the…
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Request for Student License Reset (Host ID changed due to VM reinstall)
Hello Altair Support Team, I am currently using the Altair Student License for PSIM. Recently, the Windows OS on my virtual machine (UTM) crashed, so I had to delete the virtual drive and install a fresh Windows OS. Because of this, my system's Host ID (MAC address) has changed. When I try to enter my activation key, I get…
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PSIM 26.0 Error -29 and Altair Managed Licensing Error(-31)
Hello, I registered my Altair One account using my official university email address. In Altair One > Managed Licenses, I can see the HWPSIMPowerSupply license, and an expiration date is shown. However, when I launch PSIM 26.0, I get the following error: Feature: PSIMPowerSupplyFeature Error Code: -29 Requested CT/TTF…