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EDEM trial Solver license trouble
Description: I have recently downloaded trial of the EDEM. The first portion of the software runs and allows me to setup a model. When I go to run the model, I get the following license error. How do I fix this? I'd like to evaulate this package for an application I am working on. I am new to Altair products, so I have no…
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Why am I not able to use Monarch COM automation?
I fully licensed to use Monarch COM automation. Why am I seeing this message and cannot use Monarch COM Auto? My company name is Trends In Data, LLC (
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Altair Simlab License Issue
I have an issue with my altair simlab license where I had to switch to a new laptop because my previous one broke and I am unable to deactivate the license. What should I do to be able to use simlab on my new laptop? Pls advise on what to do Rahul_P1
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Understanding Altair Unit Licensing & Usage Display
Altair Unit Licensing – A Quick Guide To clarify how Altair Units (AUs) work: Each Altair application or solver consumes a specific number of Altair Units (AUs). 1 AU equals 1000 license features. You can run any Altair product as long as enough license features are available and the required product license features are…
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EDEM hosted license stopped working.
I was using a 2023.1 version of EDEM with hosted license, and everythin was working fine until today. when i press "Start simulating" an error message apear. It says: "Unable to checkout EDEMSolver license, do you want to wait until a license is available?." Here’s what I’ve tried so far: 1.) i logged out of my account and…
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Student license problem: Changed personal laptop
Hello world, I'm currently experience a problem with my student license. I've recently changed laptops so the HostID is different now; I still have some months available for the using of my license. I no longer have access to my old laptop. Is it possible to update the license with the new ethernet ID?
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Accidentally Selected Commercial Use Instead of Educational — What Should I Do?
I recently signed up for Altair AI Studio, but I accidentally selected “Commercial Use” instead of “Educational Purposes” during registration. I intended to register using my student email for educational access What should I do now? Is there a way to fix this or should I delete this account and register again correctly?
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How can I renew Student Edition License?
My student edition license has expired, and I cannot figure out how to renew it. The Student Edition Bundle does not appear on my Altair Marketplace. Can my account be verified so that I may renew my student edition license?
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Student Edition License key Issue in PSIM
Hello,I have a problem with the license. When I installed the software PSIM, following the instructions of installation I have the next error message: I follow the steps and put the code to activate the license but I don't understand why this message pop up and close the system because the license is activated successfully…
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Request to Reset Altair Student License Activation – Unable to Reinstall After Uninstall
Hello, I am a student using the Altair AI Studio (Student Edition) with a license provided through my university. I activated the software once, but after uninstalling it due to a technical issue, I am unable to reactivate it because the license shows "0 activations left." Could someone assist me with resetting my…
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License Deactivation
Hi, My Computer Crashed In The Middle Of My Project And i was unable to deactivate my license on my old computer. Is it possible for it to be reset so that i can activate on my new computer thanks!
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Student License Transfer Request – Old PC Inaccessible
Hello, I am a student user of PSIM and I currently have a student license registered on a computer that I no longer have access to (permanently unavailable). I would like to transfer my license to a new computer, but I am unable to deactivate it on the previous one. Could you please assist me with resetting or transferring…
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license activation problem
I've received a license.dat file that expire on 2025.06.02. This is the license log [05/05/25 17:35:34] System Error during checking out: Altair License Manager: License error Feature: GlobalZoneEU Error Code: 12 Error Description: [NETWORK] 6200@localhost - (Err: 12) Software expired Feature: HyperworksEDU Error Code: 51…
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SimLab for Electromagnetics/Flux - Licensing
I want to run SimLab 2025 for EMAG/Flux, and I already have an AU Electronic Designer/Engineer license under my account. During the SimLab installation, the installer requires that I choose between a node-locked and server license. Which one should I choose? How do I link it to the AU under my account? Thanks!
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How to activate existing license for Hyperworks 2025
Description: currently am using Hyperworks 2024, i installed new version 2025, but i end up with license error. seems not activated. Please some one help to sort out this issue. Thanks ! in advance.
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Licença Expirada
Minha licença , Altair Student Edition, expirou em 2025-03-18. Preciso da atualização da licença, por favor.
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Deactivation of student license without access to the authorised laptop
Hi Alatair team, @Rahul_P1 My old laptop has broken down as it does not want to switch on, with this being the case I am unable to deactivate the license from it. I was aking for help to deactivate my license so that I can use it on my new laptop. Thank you.
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LICENCING ERROR
Hello, I am currently dealing with a LICENCING ERROR. I have set an optimisation code in matlab which does many things in a single iteration. The code uses 6 parallel workers (system has 16 cores+16 logical). The optimisation code works fine but in some instances, i get an error about my licence. For example, after 6…
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How to make Flightstream recognize my active student license?
I have completed all the steps to download Flightstream and to activate my student license in the system, according to a video tutorial. However, as I launch the app, I come across this error: License checkout…not found. Any idea how to solve it?
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Thea Client läßt sich nicht mehr aktivieren
Thea Client lässt sich nicht aktiviere! Bitte um Hilfe. Habe eine Seriennummer. Thea Render Node
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I reset my AI Hub Password through Browser for the admin user but forgot the pass
I reset my AI Hub Password through Browser for the admin user but forgot the password. How can I retrieve it. We installed the AI Hub on a VM ages ago when they were not merged with Altair
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Getting License error for FlightStream
After launching the FlightStream Application i am getting license not found error , but i have installed the license and authenticated it still im getting such error. I have attached error screenshot and license screenshot. Kindly help me out
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problème de licence et pas de hotline correcte
bonjour je suis informaticien a l'université de Strasbourg et je dois activer la licence SLCPersonal2024(23.0) pour une utilisatrice qui l' a acheté . j'ai installé le serveur de licence , le logiciel , l'appareil a été validé , j'ai renseigner le chemin de le licence ( locale ) mais rien a faire . "altair licence utility"…
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CentOS license server for Windows machines
Hello, one of our clients just asked us this question : "We want to install the Altair license server on a machine running CentOS. Is this a problem, given that the computing machines run on Windows? " Does someone has the answer to this question ? Thanks in advance
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저의 노트북이 망가져서 라이센스를 삭제할수없어요 도와주세요.
My laptop is broken and I can't delete the license, please help me issue a new license. 저의 노트북이 망가져서 라이센스를 삭제할수없어요 도와주세요.