I can't log in to my program with my license.

Zeynep
Zeynep Altair Community Member
in Community Q&A

Hello everyone, I installed the Inspire Cast application on my computer. I activated the license. But now I cannot log in to the program from my computer because the HostID number of my computer has changed. For this reason, it gives me the error that the program license is open on another computer. Inspire Cast 2024 is installed on my computer. How can I solve this problem?

Tagged:

Best Answer

  • Rahul_P1
    Rahul_P1
    Altair Employee
    Answer ✓

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    Answer ✓

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

  • Zeynep
    Zeynep Altair Community Member

    Thank you.

Categories