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Altair Support is Moving to Siemens Support Center!
STATUS UPDATE (March 9 2026): Dear Community, Your support cases have been migrated to the Siemens Support Center. As of Monday, March 9th, the Altair Support Portal has been shut down. You should have received an email with the links and instructions on how to activate your account and log into the Siemens Support Center.…
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Need a human that we can contact for IT questions
Please give me a phone number to contact a human to ask some IT questions. We keep getting the run-around on this online forum.
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Problem licensing
Hello, We have a problem of licensing as show the pictures. Can you help me to solve this problem? Thank you
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License Reset Request - Student Edition - HostID Mismatch
Hi, I am using the Altair Student Edition for AI Studio. My Linux OS (Fedora 43) used a randomized MAC address during my initial activation this morning. I have since disabled randomization to use my permanent hardware MAC, but I am now receiving the error: "This license was already activated using different HostIDs." I…
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How do I login into Rapid minor Software?
Hi, I have gotten my student bundle license activation key but am not able to login to the software. It states that my Account has been blocked.
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엑셀 파일 Read시 에러 발생해요
해당 오류가 발생해서 데이터 로드가 불가능한 상태입니다. Exception: java.lang.NullPointerException Message: name Stack trace: java.base/java.util.Objects.requireNonNull(Unknown Source) java.base/java.util.zip.ZipFile.getEntry(Unknown Source)…
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blocked account
how do i unblock my account on rapidminer
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Can't activate student license and cant deactivate license because its not found
Hi, When I try to activate my student license, I get the the Error, "License was already activated using a different HostID. Then, when I try to deactivate it and activate it again, it says my License is not found I was using the license last year on this same device, but I had to reset my laptop. Can anyone help? Thank…
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AI Studio Setup with Student License
I've have a really hard time setting AI studio with my student license, and I don't know what to do anymore. I get this error. "The AI Studio feature could not be checked out.Potential causes: - Unable to find the RapidMiner Studio feature on Altair One. Please check your setup." "Altair Managed Licensing: License…
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Not able to access my 6 month free-trial for Altair IoT studio
I'm not able to access my Altair IoT studio, with the usual links I used to access, moreover could not find any new links from siemens to access it as well. Please help me in this situation.
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Can't import data into rapid miner
For some odd reason RapidMiner cannot access any of my files on my computer. It can't see a single file which probably means it doesn't have access. I've given it access in my settings on my mac and it still can't see any files. I can drag in excel or cdv files and it will load in, but it can't run processes even if I try…
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Need Help with the License Error while installing Altair Monarch
I downloaded the .exe file by registering for the 30 days free trial. Getting an error called "GlobalZoneEU" feature was not found in licenses.
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Turbo Prep and Auto Model Not Activating After Student Edition Installation
Hello, My Altair AI Studio Education license had expired, so I submitted a renewal request. The academic support team verified my account for Student Edition use and directed me to the instructions at the following link: Since my account was already verified, I started from Step 2 and followed all the steps carefully — I…
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Unable to Install Altair AI Studio onto MAC (Intel processor)
HI All, I recently downloaded Altair AI studio MAC OS INTEL X64 installation (2026.0 or 2025.1) from the Altair Marketplace and attempted to install it on my Mac (Intel processor). However, I am currently unable to proceed because the system displays the error message: “No valid RapidMiner Studio license found,” and I am…
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startup of rapidminer was interrupted
Hi I am using Altair Ai studio 2026.0.6 on my Mac. all worked fine until I imported a big file and RapidMiner stopped working. I forced quit the program. Now, when starting RapidMiner I am getting the error message "The last startup of rapidminer was interrupted or did not complete completely.Do you want to enter safe…
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Could you please enable the download for my academic account?
Hello, I am a student at the University of North Texas using the Altair Academic Program. I am trying to access RapidMiner AI Studio, but I do not see a download option on the AI Studio course page. Could you please enable the download for my academic account? Thank you, Jerusalem Welda jerusalemwelda@my .unt.edu
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Unable to select attributes from ReadExcel in Rapidminer
Dear all, My problem is that the Read Excel and Read CSV operators are not working well. It is possible to load files into them and run them but it is not possible to select the attributes. PS When I use a a proces (.rmp) from a fellow student which uses a read Excel then it is possible to select attributes but when I want…
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I tried to install the software for my class but I am having this issue can anyone here to help me?
Please help me to solve this and guide me to install the software
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please enable / attach the AI Studio feature for my account?
Hello, Thank you for the guidance. I followed the instructions and used "Switch to Altair Units License" with Managed Licensing. However, I am getting the following error in AI Studio: "Unable to find the RapidMiner Studio feature on Altair One." It seems that the AI Studio (RapidMiner Studio) feature is not attached to my…
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Altair Ai studio
Hello, I have a student account through my university. However, I am still unable to download the altar ai studio, it is asking me to contact sales. Is this normal?
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Rapid Miner student edition not functional using my student license
getting error/invalid license
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Could you please share any advice or suggestions that might help in this case?
Hello Team, I’m reaching out to seek your guidance after a very unfortunate data-loss incident that occurred while using RapidMiner. While working in RapidMiner, an entire Desktop folder was accidentally imported into the RapidMiner repository. This Desktop contained a large amount of important personal data collected over…
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Could you please share any advice or suggestions that might help in this case?
Hello RapidMiner Community Team, I’m reaching out to seek your guidance after a very unfortunate data-loss incident that occurred while using RapidMiner (AI Studio). While working in RapidMiner, an entire Desktop folder was accidentally imported into the RapidMiner repository. This Desktop contained a large amount of…
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RapidMiner × Mendix連携による“止まらない工場”の実現
RapidMinerとMendixを組み合わせて、アラート検知からAI分析、対応までを一つにつなぐ最新シナリオをご紹介します。 工場では毎日のように機械アラートが発生します。 しかし、多くの現場では、 ・アラートログの確認 ・原因の深掘り ・対応判断 ・担当者への連絡 これらがバラバラのシステムに散らばっており、対応に時間がかかるのが現状です。 今回ご紹介するデモでは、RapidMiner と Mendix を組み合わせることで、これらのプロセスを “ひとつのアプリ” で実現するアプローチをご紹介します。AIによる予兆検知、原因調査、対応指示、チケット化までを一気通貫で行うことで、止まらない工場運営を支援します。 止まらない工場の実現 -…
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Unable to Activate Altair AI Studio Student License
Hello, I am a student, and I am trying to activate Altair AI Studio (formerly RapidMiner Studio). I downloaded the software, but it keeps asking for Altair One authorization, and I cannot activate it with my student account. I am not able to find or download the AI Studio Student Edition license file (.lic or .dat). Every…
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My Student Account for Altair AI Studio is Blocked - What do I do?
Hello, I previously was able to login to my Altair AI Studio account (RapidMinor), however, it looks like my account is now blocked. I tried re-downloading and going through the steps, however, it doesn't work because I already received a license number. I have some homework coming due, and I am not sure where to go from…
