Unable to Reinstall RapidMiner Student Edition - License Key Already in Use

sri_fau

Hello Altair Community,

I'm hoping to get some help with a license issue for the RapidMiner AI Studio Student Edition.

I recently had to uninstall RapidMiner from my computer. Unfortunately, I made a mistake and did not deactivate my student license key before running the uninstaller.

Now, I am trying to reinstall the software on the same machine, but the activation process fails with a message stating that my license key is already in use.

From what I've read on the forums, it seems I need an administrator to manually reset my license activation on your end.

Could a support member please assist me by deactivating my license so I can use it for my new installation?

Please let me know if you need my account email or any other details. I'm happy to provide them in a private message.

Thank you very much for your time and assistance!

Best regards,

Sri

Ankita_v

Hi @sri_fau

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!