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Request for License Reset / HostID Conflict - Student Edition
Hi Altair Support Team, I am having an issue activating my PSIM Student Edition license. I registered for a student license using my university email back in October 2025 and activated it on my previous computer. However, that machine has been completely reset/formatted and is no longer in use. When trying to activate PSIM…
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Unable to add existing user to company environment
Hello, I signed up for Altair AI Studio using my company email address. Later, our IT administrator created/configured a separate company environment/workspace. Currently, it appears that my account exists in a different environment than the one managed by our IT team. Because of this, the administrator is unable to add my…
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Blocking Issue: Managed License
Is there a way to force managed license AU to be freed ? Since AU seem to sometimes be blocked from beeing released (after e.g. closing AMDC-Browser session). This is somewhat needed if Units for specific features dont level or are hosted by Altair One. When working with the minimum needed AU for my applications, it is…
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PSIM Student License Activation Error: Different HostIDs after SSD upgrade
Hello, I recently upgraded my computer's storage to an SSD. When trying to activate my PSIM Student License on the new setup, I received the error: "This license was already activated using different HostIDs". I tried to boot back into my old hard drive to deactivate the license manually, but the system generates a…
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what to do if I cannot activate my license even after entering license activation key ?
I have installed hypermesh and activated my license and the software worked perfectly but after some days when I open it again it is showing the dialogue box and asking to activate my license again and when I try to activate it again it is showing that this license key already exists. What should I do
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Issue with licensing
I got the following managed license from Altair. I downloaded Hypermesh 2026, authorized the machine and followed other steps. Hypermesh still does not acquire the license. Managed-AU License v2026 Notification Name: Dear Customer, We are notifying you to confirm availability of your managed-AU license for AU AEC Advanced…
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License Feautre
To whomever it many concern I have been Using Altair Student version i just downloaded but because of my mistake or something out of hand i cannot get Power supply option in my license i have access only to Motor drive can anyone solve this issue by enabling Power supply option in my license or anything
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License Issues
Dear Altair Support Team, I am currently trying to activate my student license for the Altair Inspire package, but I am encountering the following error message: “Error activating license: This license was already activated using different HostIDs.” However, I have not previously activated this license on any other system.…
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Error -40
Hello Altair Support, I have received confirmation that a managed-AU license is available for me, but my Altair One account is not showing any managed licenses and Altair software cannot retrieve a feature. Please link my Altair One account to the license pool. Thank you, Yibo Ma
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Swapping my License from my University Admin to my Team Admin
Hi All. I am currently using my student license granted by my professors and my college, and it has the node limit in HyperMesh. I am currently part of an FSAE team, and we have an unlocked no node limit version of Altair HyperWorks, and I would like to switch to that version. The senior responsible for helping with the…
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I have a problem with the (Err: 15) Unable to connect to license serve
Hi, I'm on a Team that gets the Altair License recently and I'm the only one that is having this error just when I try to open HyperMesh Can somebody help me?
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FEKO cannot connect to TUM academic license — verified student on Altair One but no license availabl
Hello Altair Support Team, I am a student at Technische Universität München (TUM) and have already verified my Altair One account using my university email (go34tej@tum .de). However, when launching Altair FEKO 2025.1, I receive the following error: “Error Code: 9 – Feature not found License Path: C:\Program…
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The "Apply for license"
The "Apply for license" is not working when I click on it to renew my educational license in RapidMiner software, can you help me?
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Altair Units license
An important educational tool provided by AI Studio is called Interactive Analysis, shown in my screen shot. From Google AI research: Altair AI Studio's Interactive Analysis provides a user-friendly environment for exploring data and building predictive models, particularly decision trees. It allows users to select data,…
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FlightStream License Error – GlobalZoneAM Feature Not Found (Error Code 9)
Hi, I’m getting the following license error when launching FlightStream: The Altair License Manager is running, and the license file is in the expected location. I also tried restarting the service, but the error still shows up. Does this mean the license doesn’t include the GlobalZoneAM feature, or is there something else…
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My Thea license says it is active, but it isn't.
I am using Thea v3 for Rhino. I have an educational license which the Altair website says is activated with no remaining activations. It doesn't expire until May 25 2025. My copy of Thea is saying that it is unlicensed, and imputing the activation key gives the message "failed to activate key on the current machine." This…
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How to Install Managed Licences
Hello Team, Need Assistance on installation of the managed-AU license for AU Mechanical Engineer v2024 as well as AU Mechanical Engineer v2024 from 2024-12-23 to 2025-01-22. I am not able to Understand what the process, I am not able to get a downloadable file. I have attached the screenshot of the Managed Licences File…
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Altiar Allocatorを使って何が出来るのでしょうか？
Altair Allocatorは、複数サイトのクラスター上で動作しているAltair Accelerator（ジョブスケジューラー）に対してライセンスの割り当てを行う製品です。 時間帯で、複数サイトで使用されているライセンスを共有したり、特定のユーザーに割り当てたりすることで、ライセンスの使用率を向上させることが出来ます。