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Altair One Login trouble
Description: Hello, Im a student at the Technical University of Munich and have an Altair account (go57xuz _AT_ mytum.de) in order to use Hypermesh and related applications. Since a couple of days I am unable to log into my account, since the password is apparently wrong. I would therefore like to reset my password, but I…
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Request to delete my account
I would like to delete my account so I can correctly adress my license (I created the account in the university terms)
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Issues with Password Reset and Account Verification - seungho0219@g.skku.edu
Description: Dear Support Team, I am writing to request assistance with my account password. I recently created an account using my university email address (seungho0219@g.skku.edu). However, I do not have the password to log in. To resolve this, I have attempted to use the "Forgot Password" feature to reset it, but I have…
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Issues with Password Reset and Account Verification - seungho0219@g.skku.edu
Description: Dear Support Team, I am writing to request assistance with my account password. I recently created an account using my university email address (seungho0219@g.skku.edu). However, I do not have the password to log in. To resolve this, I have attempted to use the "Forgot Password" feature to reset it, but I have…
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Student license
I requested a student account to get the free PSIM license, but it asks me to buy it; the download option and the license option don't appear.
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Altair Student License Re-registration After Account Deletion
Hello, I have a question about the Altair Student License. If I deactivate the student license linked to my current account and then delete that account, can I sign up again with my university email and activate a new student license without any issue? Please let me know if this is allowed. Thank you.
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Problemas com a minha licença de estudante
Minha licença do PSIM estava ativa no meu computador antigo que estragou e eu perdi acesso a ela. Existe alguma forma que eu consiga desativar a licença sem ter acesso ao computador antigo? Assim poderia ativar no meu computador atual e utilizar o PSIM. Aproveitando, como faço para renovar minha licença? Olhei no meu…
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License Reset Request - Student Edition - HostID Mismatch
Hi, I am using the Altair Student Edition for AI Studio. My Linux OS (Fedora 43) used a randomized MAC address during my initial activation this morning. I have since disabled randomization to use my permanent hardware MAC, but I am now receiving the error: "This license was already activated using different HostIDs." I…
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Account deletion
I want to delete my whole altair account. Anyone knows how to do it?
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Failed Activation on Linux - Looking for a Private Support Contact
Hello Community and Altair Support Team, I require urgent assistance to activate my one-year Student License. I am using HyperWorks 2025.1 on Linux (Ubuntu). My issue requires private communication due to the sensitive nature of the information involved (License Key and Host ID). 🛑 Problem Summary: Wrong License Activated:…
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Student Account Blocked
I am new to Altair AI Studio and received my License Key as a student. It kept saying invalid credentials and now it says that my account is blocked. Is there a way to unblocked my account? And what are the steps to use login and use AI Studio?
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My License Key Expired
It seems my Altair AI Studio license key expired. I don't know how to find they key, and when I click the help button to find it, it takes me to a page to sign in. When I go to sign in, it says my information cannot be found even though I do have an account. At this point I just feel at a dead end and don't know how to get…
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student registration
Description: I am US high school student wanting acquire altair student products, need student account to do. My district email blocks out senders outside of district, so I cannot verify identity with student email (school admins say no). I have transcript and student ID. What is the way for me to register account? Looked…
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Student Edition License Not Working For AI Studio/RapidMiner
My Student Edition License is not working for AI Studio/RapidMiner. I tried calling and E-Mailing with Technical Support and they indicated that my account shows as active in Altair One. However, whenever I go to log in to AI Studio, following the instructions on Steps to Activate AI Studio with the Altair Student Edition…
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email change
Hello. Our organisation is changing the email domain. I tried to change it by myself in the profile section but it was not possible. Can you help me to change this?. Thanks in advance for your help. Juan
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Understanding Altair Unit Licensing & Usage Display
Altair Unit Licensing – A Quick Guide To clarify how Altair Units (AUs) work: Each Altair application or solver consumes a specific number of Altair Units (AUs). 1 AU equals 1000 license features. You can run any Altair product as long as enough license features are available and the required product license features are…
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Academic Account Verification
Hello, I am trying to log in to my academic account to download the required software; however, after registering, verifying my academic email address and setting up the security settings, the page is constantly loading on Altair One, and I can't log in. How long does it take, as it has been loading for several hours…
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Link account to company account
Description: I want to link my account to the company account. Product/Topic Name : Altair One I did find a Q&A stating that I need to create a support case, but when I try to create the support case I get logged out.
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How can you unblock an account ?
Hello, When trying to access my account, it says that my account has been blocked. My license is activated but without being able to connect myself I cannot use my license on my computer. How can I/someone fix this? Thank you.
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Altair License usage track record
Is it possible to track the usage? I would like to see how many unique users are using the Software, how long and how many units they are drawing within the company.
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WHERE ARE ALL THE FILES as a privileged customer?
This Altair One Portal does not seem to comprehensive include some of the Altair related information from publicly accessible Altair website(s). For example, the following website is visible to the public, and yet, I can't seem to locate the example files that is included there (because you hid them). So as a licensed…
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Request help for deactivating license from a damaged old devies
Hello, I would like to ask your help for deactivating my license from my previous damaged device. The old laptop could not operate anymore. I can not deactivate the license by myself. Could you help me deactivate or suggest how to do by myself? Thank you so much for your help. Alaric
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I can't find the mail sent to my account.
I want to unlock my locked my account. But I can't find the email sent to my account. Where can I find it?
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My altair account licence is not working
Licence activation Our school has given me a local licence on Altair 'Hyperworks CFD' for my desktop computer. (Hosted Altair Units) However, the licence is not working, so i'm asking for help. These are my attempts to activate my school licence. 1. License Setup after installing Hyperworks CFD (Attachment filename '1')…
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I have change my first name and last name