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WHERE ARE ALL THE FILES as a privileged customer?
This Altair One Portal does not seem to comprehensive include some of the Altair related information from publicly accessible Altair website(s). For example, the following website is visible to the public, and yet, I can't seem to locate the example files that is included there (because you hid them). So as a licensed…
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*** ERROR # 1908 *** Case Control data LOAD=2 is not referenced by any bulk data relevant for used subcase type.
*** ERROR # 1908 *** Case Control data LOAD=2 is not referenced by any bulk data relevant for used subcase type.
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Request help for deactivating license from a damaged old devies
Hello, I would like to ask your help for deactivating my license from my previous damaged device. The old laptop could not operate anymore. I can not deactivate the license by myself. Could you help me deactivate or suggest how to do by myself? Thank you so much for your help. Alaric
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I can't find the mail sent to my account.
I want to unlock my locked my account. But I can't find the email sent to my account. Where can I find it?
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I am in an endless loop of trying to login to RapidMiner. I have login and password and can login. Then when I seek to download the RapidMiner app, it says that I do not have account. When I try to register, it says I have an account.... round and ro
I am in an endless loop of trying to login to RapidMiner. I have login and password and can login. Then when I seek to download the RapidMiner app, it says that I do not have account. When I try to register, it says I have an account.... round and round I go to no avail. Please help.
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My altair account licence is not working
Licence activation Our school has given me a local licence on Altair 'Hyperworks CFD' for my desktop computer. (Hosted Altair Units) However, the licence is not working, so i'm asking for help. These are my attempts to activate my school licence. 1. License Setup after installing Hyperworks CFD (Attachment filename '1')…
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I have change my first name and last name
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Altair One Managed Licenses Guide – For Users to Activate and Use the Software
Altair One Managed Licenses Guide – For Users to Activate and Use the Software Users need to connect to the Internet and enable the Altair software in the machine to connect to the Altair one managed licensing system to authenticate the license and start. Option 1: Authorize using an App Open the app you are looking to…
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Why my account is always under review
Hi, I have obtained the student license, but I always fail to access the license management page, as shown in the image.
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Does Altair support SSO using Azure?
I can't find anything in the support articles and knowledge base, so I'm assuming the answer is no. But maybe it's buried deep somewhere?
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Issues with User Account Logging in
Hello, We have 4 Authorized Machines and I'm attempting to set this up for one of our users for the first time. He was able to get to the link and register however, now he is getting a message Unable to get User information. Looking for a reason why this error is occuring. Any help would be appreciated. Thanks
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License issue
Hello, I have the following License error in accessing Hyperworks. Attached the error msg. usually I connect license via Altair one account. can you someone help me on this?? Regards Manjunatha
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How often does a user need to log in to keep a token from being rejected?
User received error on 7/3/23 that token was rejected after not having logged in since token was first issued 4/18/23. What is the time limit of how often users need to log in to keep the token from rejecting?
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How to access units
I am not sure who our administrator is, but I can see that we have 40 units. How do I access a unit?
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I can't create a CASE
Good morning, I can't create a case because in Account section it does'n't appear anything. How could I do? Thanks for your availability Kind Regards Carmine
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Can I create suppot case without "Account"?
Hi First time creating a support case since the POWERSIM migration to Altair. I need technical feedback but I don't know what to type on "Account" field. Do I need some kind of paid account name or similar? Thanks Carlos Alonso
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EMail adress change
Hi, the domain name of my university has changed and I need to change my email adress and log in in Altair. It seems that I cannot change it by myself. Could you tell me how to do ? All the best
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Dashboard missing renew button
An email from Altair said log on to your dashboard and press the renew button for your personal edition licence. But there is no renew button just a button to express interest in the professional licence and no option to decline
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Activate my Knowledge Seeker license
I am going to install my knowledge seeker in my computer and need to activate my account. Can you please send the link to activate my Altair one account
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Altair Drive lost access
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HPC Access
How can I use the HPC cluster of altair? Is it available for its customer for free of cost? which license is required for the same?
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Wrongly deleted user
Hello to all, I wrongly deleted a user from my Altair One License manager page and I need to re-add him. But when I try to add the user it says: "User with email "......" already exists." Is there a way to do so without changing email of the user? Thanks in advance
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Not able to 'Create Case' in Customer Service
I want to open a 'Case' for customer support. The website is requiring an 'account' be selected, but I do not know what is being requested. Help?
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Registration Key for Trial
Hi, I stated a 15 days trial, but did not receive a Registration Key. I have installed Altair Knowledge Studio from the AltairOne platform, but I need a Registration Key to begin using it. Where can I find my Registration Key? Thank you Felix
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My profile says the country is Afganistan and won't let me change it to USA (Arizona). Need help to make the change. Thank you.