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Failed Activation on Linux - Looking for a Private Support Contact
Hello Community and Altair Support Team, I require urgent assistance to activate my one-year Student License. I am using HyperWorks 2025.1 on Linux (Ubuntu). My issue requires private communication due to the sensitive nature of the information involved (License Key and Host ID). 🛑 Problem Summary: Wrong License Activated:…
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Student Account Blocked
I am new to Altair AI Studio and received my License Key as a student. It kept saying invalid credentials and now it says that my account is blocked. Is there a way to unblocked my account? And what are the steps to use login and use AI Studio?
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My License Key Expired
It seems my Altair AI Studio license key expired. I don't know how to find they key, and when I click the help button to find it, it takes me to a page to sign in. When I go to sign in, it says my information cannot be found even though I do have an account. At this point I just feel at a dead end and don't know how to get…
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student registration
Description: I am US high school student wanting acquire altair student products, need student account to do. My district email blocks out senders outside of district, so I cannot verify identity with student email (school admins say no). I have transcript and student ID. What is the way for me to register account? Looked…
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Student Edition License Not Working For AI Studio/RapidMiner
My Student Edition License is not working for AI Studio/RapidMiner. I tried calling and E-Mailing with Technical Support and they indicated that my account shows as active in Altair One. However, whenever I go to log in to AI Studio, following the instructions on Steps to Activate AI Studio with the Altair Student Edition…
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email change
Hello. Our organisation is changing the email domain. I tried to change it by myself in the profile section but it was not possible. Can you help me to change this?. Thanks in advance for your help. Juan
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Understanding Altair Unit Licensing & Usage Display
Altair Unit Licensing – A Quick Guide To clarify how Altair Units (AUs) work: Each Altair application or solver consumes a specific number of Altair Units (AUs). 1 AU equals 1000 license features. You can run any Altair product as long as enough license features are available and the required product license features are…
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Academic Account Verification
Hello, I am trying to log in to my academic account to download the required software; however, after registering, verifying my academic email address and setting up the security settings, the page is constantly loading on Altair One, and I can't log in. How long does it take, as it has been loading for several hours…
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Link account to company account
Description: I want to link my account to the company account. Product/Topic Name : Altair One I did find a Q&A stating that I need to create a support case, but when I try to create the support case I get logged out.
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How can you unblock an account ?
Hello, When trying to access my account, it says that my account has been blocked. My license is activated but without being able to connect myself I cannot use my license on my computer. How can I/someone fix this? Thank you.
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Altair License usage track record
Is it possible to track the usage? I would like to see how many unique users are using the Software, how long and how many units they are drawing within the company.
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WHERE ARE ALL THE FILES as a privileged customer?
This Altair One Portal does not seem to comprehensive include some of the Altair related information from publicly accessible Altair website(s). For example, the following website is visible to the public, and yet, I can't seem to locate the example files that is included there (because you hid them). So as a licensed…
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Request help for deactivating license from a damaged old devies
Hello, I would like to ask your help for deactivating my license from my previous damaged device. The old laptop could not operate anymore. I can not deactivate the license by myself. Could you help me deactivate or suggest how to do by myself? Thank you so much for your help. Alaric
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I can't find the mail sent to my account.
I want to unlock my locked my account. But I can't find the email sent to my account. Where can I find it?
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My altair account licence is not working
Licence activation Our school has given me a local licence on Altair 'Hyperworks CFD' for my desktop computer. (Hosted Altair Units) However, the licence is not working, so i'm asking for help. These are my attempts to activate my school licence. 1. License Setup after installing Hyperworks CFD (Attachment filename '1')…
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I have change my first name and last name
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Altair One Managed Licenses Guide – For Users to Activate and Use the Software
Altair One Managed Licenses Guide – For Users to Activate and Use the Software Users need to connect to the Internet and enable the Altair software in the machine to connect to the Altair one managed licensing system to authenticate the license and start. Option 1: Authorize using an App Open the app you are looking to…
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Why my account is always under review
Hi, I have obtained the student license, but I always fail to access the license management page, as shown in the image.
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Does Altair support SSO using Azure?
I can't find anything in the support articles and knowledge base, so I'm assuming the answer is no. But maybe it's buried deep somewhere?
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Issues with User Account Logging in
Hello, We have 4 Authorized Machines and I'm attempting to set this up for one of our users for the first time. He was able to get to the link and register however, now he is getting a message Unable to get User information. Looking for a reason why this error is occuring. Any help would be appreciated. Thanks
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License issue
Hello, I have the following License error in accessing Hyperworks. Attached the error msg. usually I connect license via Altair one account. can you someone help me on this?? Regards Manjunatha
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How often does a user need to log in to keep a token from being rejected?
User received error on 7/3/23 that token was rejected after not having logged in since token was first issued 4/18/23. What is the time limit of how often users need to log in to keep the token from rejecting?Â
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How to access units
I am not sure who our administrator is, but I can see that we have 40 units. How do I access a unit?
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I can't create a CASE
Good morning, I can't create a case because in Account section it does'n't appear anything. How could I do? Thanks for your availability Kind Regards Carmine
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Can I create suppot case without "Account"?
Hi First time creating a support case since the POWERSIM migration to Altair. I need technical feedback but I don't know what to type on "Account" field. Do I need some kind of paid account name or similar? Thanks Carlos Alonso
