Not able to 'Create Case' in Customer Service

Jesse Coull_21654
Jesse Coull_21654 New Altair Community Member
edited November 2022 in Community Q&A

I want to open a 'Case' for customer support. The website is requiring an 'account' be selected, but I do not know what is being requested.

 

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Help?

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Best Answer

  • Zhanna Abidor_20687
    Zhanna Abidor_20687
    Altair Employee
    edited November 2022 Answer ✓

    Hello ,

    You can  contact Data Analytics support using the following phone numbers:

    US and Canada:

    Monday-Friday:

    Phone: +1-800.988.4739
    Phone: +1 978.275.8350

    Europe, Middle East, Africa:

    Monday-Friday
    Phone: +44 808 189 2481 

     

    or email to dasupport@altair.com  

     

    Thank you, 

     

    Zhanna Abidor

     

     

Answers

  • Rebecca_Cronin
    Rebecca_Cronin
    Altair Employee
    edited October 2022

    Hello @Jesse Coull, 

     

    It is requesting the name of your Organization.  For example you would list: Cambium Learning Group.

     

    Kindly,

    Rebecca Cronin

    DA Customer Success

  • Scott Liszewski_22320
    Scott Liszewski_22320 New Altair Community Member
    edited November 2022

    Hi 
    I am have the same issue

    When I try to enter the name of my Organization - ENSONO - and even tried the name listed in the WPS license - WIPRO - and it simply comes back as 'No Matches Found' 

     

    Is there a contact number for this product that I can call for? I am try to address an issue with an abending MVS job.

     

    Thanks

  • Zhanna Abidor_20687
    Zhanna Abidor_20687
    Altair Employee
    edited November 2022 Answer ✓

    Hello ,

    You can  contact Data Analytics support using the following phone numbers:

    US and Canada:

    Monday-Friday:

    Phone: +1-800.988.4739
    Phone: +1 978.275.8350

    Europe, Middle East, Africa:

    Monday-Friday
    Phone: +44 808 189 2481 

     

    or email to dasupport@altair.com  

     

    Thank you, 

     

    Zhanna Abidor

     

     

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