Issues with User Account Logging in

Larry Rice_20710
Larry Rice_20710 New Altair Community Member
edited September 2023 in Community Q&A

Hello,

 

We have 4 Authorized Machines and I'm attempting to set this up for one of our users for the first time. He was able to get to the link and register however, now he is getting a message Unable to get User information. Looking for a reason why this error is occuring. Any help would be appreciated.

 

Thanks

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited September 2023

    Hello,

    Please open a support case with the user contact info.

    Thanks,

    Matthieu Pupat

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