How often does a user need to log in to keep a token from being rejected?

Amanda Rankin
Amanda Rankin Altair Community Member
edited July 2023 in Community Q&A

User received error on 7/3/23 that token was rejected after not having logged in since token was first issued 4/18/23. What is the time limit of how often users need to log in to keep the token from rejecting? 

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited July 2023

    Hello,

    Authentication tokens do not have an expiration date.

    A token can be rejected for different reasons:

    • token has been deleted from the Altair One admin portal
    • user who created the token has been deleted from Altair One or moved to a different company
    • token is being used on a different machine that the one for which it was issued

    I would recommend creating a new token using the instructions in this article: Accessing an Altair License from an Application

    Thanks,

    Matthieu Pupat

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