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Condition: When logging into Monarch via License Server, you'll receive an error "Incorrect username or password". Cause: Probable causes are the following: * Might have mistyped the username or password. * License Server administrator changed the username or password. Remedy: Reach out to your License Server administrator…
Condition: While installing the License Server, this error is displayed: "Invalid Drive C:\". Installation ends prematurely due to this error. Cause: This happens when there's no mapped C drive. Most of these cases occur in a Citrix environment. Remedy: * Open the Computer to display your connected drives. * Click…
Condition: The user wants to check out the license to work offline and the "check out a license for offline use" button is not available. Cause: The reason that the checks out license button does not appear is that the license checks out setting are not enabled for the user in the Altair License Server. Remedy: 1.) Launch…
Condition: When trying to connect Monarch to the License Server., the error message "Cannot connect to the License Server at http://xxxx11110029:51515 this may occur for the following reasons" is displayed. Cause: Unknown Remedy: Restart the License Server services. 1.) Go to Windows Start menu > Administrative Tools >…
Condition: When a user adds an LDAP query to populate users from an AD group, he selects users to add and gets the following error "Generic service error occurred: Object reference not set to an instance of an object." Cause: The issue is that FIPS (Federal Information Processing Standards) is enabled in the global policy.…
Condition: The following error during installation of the License Server is received: "Error -2147023293 has occurred in the package LicenseServer_x64 Do you want to retry" Cause: “Create Firewall Exception” is checked in the install Database Settings screen and the Windows Firewall service has not been started preventing…
Condition: When you load a license to an instance in the License Server, there are cases when all the license features are not reflected in the instance information. Example of Features: Cause: License is not properly loaded, or instance has not been updated properly. Remedy: A workaround to this issue is to recreate the…