Blocked account

acaioadornetto_2026

My account says it is blocked when I try to log in, and it does not give me the option to switch to Altair Units Liscense.

Ankita_v

Hi @acaioadornetto_2026

Your account shows as active in Altair one. Please ensure to NOT enter your Altair One Credentials in the RapidMiner Login window of AI Studio,

1. Follow the instructions if using Windows - Steps to Activate AI Studio with the Altair Student Edition License Key from Altair One.com in Windows and other related AI Studio Troubleshooting - https://community.altair.com/discussion/33114/steps-to-activate-ai-studio-with-the-altair-student-edition-license-key-from-altair-one-com-in-windows-and-other-related-ai-studio-troubleshooting.
   
2. Follow the instructions if using MAC OS- Steps to Activate AI Studio with the Altair Student Edition License Key from Altair One.com in MAC OS (apple) and other related AI Studio Troubleshooting – https://community.altair.com/discussion/33209/steps-to-activate-ai-studio-with-the-altair-student-edition-license-key-from-altair-one-com-in-mac-os-apple-and-other-related-ai-studio-troubleshooting
   

Please see this video playlist that walks you through how to use the free Altair student license from Altair One to activate AI Studio. It also includes troubleshooting tips if you run into any issues - https://www.youtube.com/playlist?list=PLQ7KUGFuVz4tr84PxSQojTu-RTDsznSJf

Thanks!