licensing issue when trying to use Sframe?

Kendell
Kendell New Altair Community Member
in Community Q&A

I'm getting the following error message when I try to open Sframe. I'm not sure how to fix it. Can someone please help me?

Screenshot 2024-11-19 160504.png

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Answers

  • Matthew_Sauer1
    Matthew_Sauer1
    Altair Employee

    Hello Kendell,

    I'm sorry to hear that you are having issues. Was S-FRAME previously working on your machine, and this error just recently started appearing? I have made a small change to your account, and would ask that you try re-launching S-FRAME, and let us know if you are still unable to gain access?

    Regards,
    Matthew Sauer

    Altair Support

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