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I'm getting the following error message when I try to open Sframe. I'm not sure how to fix it. Can someone please help me?
Hello Kendell,
I'm sorry to hear that you are having issues. Was S-FRAME previously working on your machine, and this error just recently started appearing? I have made a small change to your account, and would ask that you try re-launching S-FRAME, and let us know if you are still unable to gain access?
Regards, Matthew Sauer
Altair Support
thank you so much!!! what ever you did helped!
Hi Matthew. I am currently having the same issue Kendell had. Can you please take a look at my account as well and see if everything is in order?
Hi there,
May I ask are you using an Academic, or Commercial license of the software?
If it is the latter, I would suggest reaching out to your Account Manager, and they should be able to get the license number incremented for you. If you have troubles with this, please submit a support ticket, and we can assist further.
Support - Altair Community
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