Student licence issue - HyperMesh

diogo_toyoda
diogo_toyoda Altair Community Member
edited October 25 in Community Q&A

Hi,

I got my licence and followed the steps as in: https://web.altair.com/altair-student-edition#license-activation

But it didn't work, so I tried troubleshooting as in: https://community.altair.com/community?id=community_question&sys_id=b00d06af97ddde10da583b47f053af5d

It still doesn't work.

I asked here (https://community.altair.com/community?id=community_question&sys_id=921aa7f397a41ed4da583b47f053af65), with no response, so I'm posting again.

Regards,

Diogo

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited October 25

    HI, Your license key is now deactivated here so that you can reactivate, please delete any license in the store as per https://community.altair.com/community?id=community_question&sys_id=b00d06af97ddde10da583b47f053af5d and then reactivate, please attach screenshots of the error you see if it still does not work ...

  • diogo_toyoda
    diogo_toyoda Altair Community Member

    Hi,

    I'm still trying to make my license work. I tried everything that you suggested, with no success. Is there anything else you or I can do?

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    You need to first uninstall and make sure all temporary files are deleted, as described here -

    https://community.altair.com/discussion/27278/how-to-delete-settings-files

    Then please download the 2024.1 HW from the marketplace again and run the 2024.1 installer as administrator,

    Make sure you install the software in a location that does not have any special characters or spaces in its name and path, C program files as suggested by default is the best location,

    Make sure you have full permissions to the location you are installing

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the product in your machine with the same license key.

    Follow step 4 exactly as described here -

    https://community.altair.com/discussion/34207/instructions-to-access-the-free-altair-student-edition-now-in-altair-one

    You can get back here with a screenshot of the tool, or any error that pops up after following above steps exactly.

  • diogo_toyoda
    diogo_toyoda Altair Community Member

    Hi,

    This is the 3rd time I do this, but I did anyway, as you suggested.
    I uninstalled HM, and deleted all setting files as per your post. Rebooted the computer.
    Re-downloaded HM from the marketplace, re-installed as administrator (didn't change installation folder or any setting during installation, skipped the license step), ran the almutil_gui.exe as administrator, activated the code.
    I open HM as administrator and it still does not work, I can't open files and the menu is limited. I attached the license log so you can check any errors. Please suggest something different, or put me through the next support level.

    License log.txt
    license.png

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    The log and the image indicates the product is succesfully activated,

    Which version of Windows is being used here?

  • diogo_toyoda
    diogo_toyoda Altair Community Member
    edited 6:32AM

    Hi,

    Windows 10, as per picture.

    There are multiple errors in the log file:
    [11/20/24 10:02:26] System Error: No Auth Token in Managed Licensing config
    [11/20/24 10:01:51] System Error during checking out: Altair License Manager: License error
    [LOCAL] C:\Users\toyoda\AppData\Local.altair_licensing\C22VVKR\licenses\LHXT7-8DDOJ-7BVVV-KYWK9.lic - (Err: 9) Feature not found

    My questions:
    1) Are all these ok?
    2) What about the Environment Variables? Do I have to change something there?
    3) Can I install the version I had before (2022)? I'm ok with that, just need a new .dat license file.

  • Rahul_P1
    Rahul_P1
    Altair Employee

    Those errors are ok, the activation is complete in the end,

    You can set an environment variable with the below name and value and try again and let us know

    name: ALTAIR_LICENSE_PATH

    value: C:\Users\toyoda\AppData\Local.altair_licensing\C22VVKR\licenses\LHXT7-8DDOJ-7BVVV-KYWK9.lic

    The previous version of HW student edition will work with this license activation,

    Are you starting HyperMesh 2024.1 from the start menu as shown here

    image.png

    please provide a screenshot of your entire screen when you click on HyperMesh 2024.1 from the start menu …

  • diogo_toyoda
    diogo_toyoda Altair Community Member

    I assume there's a "\" missing before ".altair_licensing\…" in the path you sent.
    Yes, starting from start menu. See attachment.

    startmenu.png

  • Rahul_P1
    Rahul_P1
    Altair Employee

    It is best if you get the path from the activation tab and then include the file name in the value

    click on the path under the license store

    image.png

    and copy that whole path including the file name and use that for the value, it should be the same …

  • Rahul_P1
    Rahul_P1
    Altair Employee

    please provide a screenshot of your entire screen after you click on HyperMesh 2024.1 from the start menu … so we can see what you are seeing … do not trim just the window or snap just the window …

  • Rahul_P1
    Rahul_P1
    Altair Employee

    Can you confirm the exe is downloading correctly from marketplace?

    Verify file's SHA-256 checksum to check there's no packets being lost.

    How to

    In a command line, run the command:

    For Windows: certutil -hashfile [file location] SHA256. For example:

    certutil -hashfile C:\Users\user1\Downloads\software.zip SHA256

    Compare the value returned by the command line with the value from the pop over of the file in the marketplace, it should be b751d47083778bc860cbe605ac0eaadf2e4369569c520aafb4fee5fe12adece0

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