A place to ask questions about Altair products or solutions and receive help from community members or Altair employees. Don't forget to tag with the product/topic related to your question. Once you receive a satisfactory answer on your question, kindly mark your answers as "Accepted" so it can help others with similar problems.
I previously activated my Altair Student Edition license on another computer. Unfortunately, I no longer have access to that system and I cannot manually deactivate the license using the Altair License Utility. Could you please manually deactivate my license key from your servers so I can reuse my activation key on my new…
I have gradually built the model according to the case of MV-1029, using PointToDeformableSurfaceContact for contact, but the ball and deformable surface seem to have no contact and have penetrated directly; Later on, I changed it to 3D contact and chose the contact between the ball and the deformable surface. However, the…
I can't download PSIM. I click on the download option but nothing happens. Is there a solution? I've refreshed the page multiple times, I have signed out and in multiple times, and I have verified my email multiple times already.
Hello, how are you? I'm encountering a bug with the export results option. I have a configuration with multiple queries, which when exported shows 0 values for one of the variables. But, if I a use second configuration just to export this query, it shows the data. What can be causing this? It's troublesome as I'm using the…
See attached screenshot. I can't capture any of the results I was hoping in a csv format so I can evaluate / compare the model precision and accuracy results. Kindly advise
Hello, I have a mesh of shell elements in Optistruct that have an offset value assigned to them. The shell represent an inner surface of a duct so the offset is there to make the thickness extrude outwards from this inner surface. Using the Display thickness tool however just shows these elements being extruded from the…
https://us.v-cdn.net/6038102/uploads/WKWZ30RXRCDB/basemodel1.cfx I have a project like the picture shows, and I need to get a touchstone file and at least 192 far field files on this huge model. But the simulation is quite slow and get progress 1% each day use the default settings. How to edit the solver settings that…
Hello, I previously activated my Altair Student Edition license on another computer. Later I reset/reinstalled the system on that computer and I did not deactivate the license before doing it. Now the license seems to be locked to the old HostID. I am trying to activate PSIM 2026 on my new computer, but I receive license…
Hi I can't activate the PSIM 2026 version. I have multiple error "feature not found" (error -40) Even if my computer seems to be authorised properly … Thanks for helping
Description: License agreement. Unable to load Pollex Basic, Administrator added to account still have issue loading program, Product/Topic Name : Pollex Basic
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