Problem with License activation

Hi, I have a problem with my Student Edition License.  I generated a license on Parallels dekstop (on Macbook), but it wasn't strong enough to make the program work. So, I decided to use bootcamp and I downloaded the programs, but I can't make them work because of the license. I checked 'managed licenses' on Altair one and I can't find any, even if the license has been generated and I have the activation Key.  I don't know what to do, I really need the license to work for my university exams soon. I have already send some emails but none answered. Thank you