Problem with License activation

Niccolò Bechini
Niccolò Bechini Altair Community Member
edited April 22 in Community Q&A

Hi, I have a problem with my Student Edition License.  I generated a license on Parallels dekstop (on Macbook), but it wasn't strong enough to make the program work. So, I decided to use bootcamp and I downloaded the programs, but I can't make them work because of the license. I checked 'managed licenses' on Altair one and I can't find any, even if the license has been generated and I have the activation Key.  I don't know what to do, I really need the license to work for my university exams soon. I have already send some emails but none answered. Thank you

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited April 18

    Hi Niccolo,

    To use the license on boot camp, you must first deactivate the license on Parallels desktop.

    To deactivate your license from parallels desktop, please follow these steps:

    1. Navigate to System (C:) > Program Files > Altair > 2023 > security > bin > win64 > gui.
    2. Locate and double-click on almutil_gui.exe to open the Altair License Utility.
    3. In the Altair License Utility, go to Tools > Deactivate License.
    4. Enter the activation key in the provided box and click on 'Deactivate.' (Refer to the image below)
    5. Once you have successfully deactivated the license on your parallels desktop, you can now activate the license on bootcamp using the same activation key.

    NOTE: Please note that there are a limited number of chances to deactivate and reactivate a license. Therefore, it's advisable to avoid deactivating it several times.

    image

  • Niccolò Bechini
    Niccolò Bechini Altair Community Member
    edited April 18

    Thank you. 

    Unfortunatly I have no longer acces to parallels dekstop, since it was a free trail that i used only to see if it was working (and it wasn't). Are there anyother way I can solve the problem? I asked my University for a new license and they said that I should contact you. 

    Thnak you

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited April 22
    Niccolò Bechini said:

    Thank you. 

    Unfortunatly I have no longer acces to parallels dekstop, since it was a free trail that i used only to see if it was working (and it wasn't). Are there anyother way I can solve the problem? I asked my University for a new license and they said that I should contact you. 

    Thnak you

    Hi,

    Your license has been deactivated from the old system. Now you should be able to activate the student license on the current system. Please try to activate the license and let me know if it works.

    Kindly follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.


    https://www.youtube.com/watch?v=b4_-4MZNF7Y

    You can also follow the steps mentioned on this webpage - https://web.altair.com/altair-student-edition?utm_source=&utm_medium=&utm_campaign=&utm_content=&utm_term= to generate the student license key, download and install the software, and activate the license key.

    Also, follow the additional steps mentioned on this website to activate the license for PSIM, Flux, and RapidMiner/AI Studio - https://web.altair.com/altair-student-edition

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big!

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