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altair managed licensing: license error. Feature: PSIMPowerSupplyFeature Error code:-40

User: "GustavoUFMG"
Altair Community Member

I did all steps for study license and my PSIN doesn't work.
When I open the license setup, it says: "This computer is authorized."
When I try to enter the activation key, it says: "Error activating license: The license already exists in the license store."

But when I open PSIN, it asks me again for the license.
I did all these steps and I don't know what to do.

When I open PSIN:

image.png

When I press ok:

image.png

When I try activate license:

image.png

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    Dear @GustavoUFMG , please add the "Student Edition License" tag along with "PSIM" and "Errors" so a representative from the corresponding team can attend your question.

    image.png
    User: "Jocelyn"
    Altair Employee

    @NikosDimitrakopoulos I have updated the tag. cc: @Rahul_P1

    User: "Rahul_P1"
    Altair Employee
    Accepted Answer

    @GustavoUFMG

    The message the license exists in the license store indicates that the license key is already entered and activated.

    in your case, you may need to choose the license file option in the License Setup window you show, and then navigate and choose the license file in the path field,

    the path you need to navigate to is in the almutil window as shown below,

    you can also reinstall the latest version of psim and try.

    image.png
    User: "GustavoUFMG"
    Altair Community Member
    OP

    I tried all of this, and nothing worked.
    So I changed the computer… and then it worked.
    Sorry, guys, I think it was a hardware problem…

    Thanks a lot for the attention.