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Problem with my student license in PSIM

Dear PSIM Support Team,

I have been using PSIM with a student license for some time. However, today I accidentally uninstalled PSIM and am now trying to reinstall it. When I enter my student license, I receive the following error message:

"Error activating license: License already exists in license store."

I need to use PSIM to complete an assignment that is due by Wednesday, but I am currently unable to access the software. Could you please assist me in resolving this issue as soon as possible?

Thank you for your time and support.

Best regards,
Clean_Park

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Rahul_P1

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key. Let us know if you still have issues.

Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

clean_Park

Thank you for your response. However, the same issue keeps occurring.

Rahul_P1

HI,

The message license already exists in license store means the activation is already successful,

You could go to the location of the license in the license store, this is the path in the activation tab under the license store field, delete the .lic file there and then reactivate,

please share screenshots of the error you see when starting psim as well

clean_Park

Thank you for your kind response. I followed your instructions and removed the library before reactivating it. I received a message confirming that the activation was successful. However, when I tried to run PSIM, an error appeared, prompting me to re-enter the information. This process kept repeating.