Request to Reset PSIM Student License Activation

Question

Dear Altair Support Team,

I recently changed to a new computer and am unable to activate my PSIM Student Edition license using my original activation key. The system indicates that the license has already been activated with a different HostID.

I no longer have access to the previous computer, so I cannot deactivate the license from that device. Could you please reset or remove the previous HostID activation so that I can activate PSIM on my new computer?

My Altair account email is: [ucemsb5@ucl.ac.uk]

I can provide the activation error screenshot or any additional information required for verification.

Thank you for your assistance.

Kind regards,

Siqi Bai

Ankita_v · Answer

@SiqiBai Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks