License Deactivation Request - Old Hard Drives Corrupted
Hello,
About a month ago I activated an Altair Student Edition license, specifically to use the software FlightStream. Everything was fine until 2 weeks ago my hard drives failed and the data is now lost permanently. I have replaced my old hard drives and have tried to go through the same installation steps but I cannot use my original license because it was activated on the "old machine", and I obviously cannot deactivate the license on the corrupted drives. Any assistance in deactivating the license so I could activate it on my new hard drives would be greatly appreciated.
Thank you.
Best Answer
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HI
Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.
Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.
You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest
1
Altair EmployeeAnswers
-
HI
Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.
Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.
You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest
1