License Deactivation Request - Old Hard Drives Corrupted

peter_crookes
peter_crookes Altair Community Member

Hello,

About a month ago I activated an Altair Student Edition license, specifically to use the software FlightStream. Everything was fine until 2 weeks ago my hard drives failed and the data is now lost permanently. I have replaced my old hard drives and have tried to go through the same installation steps but I cannot use my original license because it was activated on the "old machine", and I obviously cannot deactivate the license on the corrupted drives. Any assistance in deactivating the license so I could activate it on my new hard drives would be greatly appreciated.

Thank you.