Software Support Policy for Data Analytics Products

Chester Pelaez_20342

 

Software Support Policy

Latest Product Versions
Product Name	Current Version	Versions Supported
Altair Monarch (formerly Altair Modeler)	2024	Versions 2023
Altair Monarch Server	2024	Versions 2023
Altair Panopticon (formerly Panopticon Server) – Visualization Server	2024	Versions 2023
Altair Knowledge Studio/Seeker	2024	Versions 2023
Knowledge Studio for Apache Spark	2024	Versions 2023
AI Studio (formerly RapidMiner Studio)	2024	Version 10
Altair Workbench and SLC	2024	Supported versions

 

 

 

Product Development, Software Release, Maintenance and Support Policy

Product Development

The Altair product development and roadmap standards are based on the Altair mission of Get The Whole Story. Based on input from customers, analysts, and a combined company task force, the product development philosophy is built on four key principles:

Minimize the total cost of ownership (TCO). TCO is a critical metric for the long-term success of any IT investment. Altair customers see a clear opportunity to lower their TCO. Customers can dramatically lower their TCO by reducing the need for redundant skill sets, administration, hardware, and IT operations involvement in the continuing and increased use of Altair products.

Provide a clear upgrade path. Customers stressed the importance of smooth upgrades and migration as Altair enhances and integrates new functionality into the products so that customers can “do more with less” software overhead.

Build on existing strengths. Customers want to build on the success they already have achieved, and for Altair to continue to improve and enhance current product functionality while maintaining the high degree of reliability.

Balance enhancement and integration with innovation. Customers want to see continued innovation as Altair moves forward with enhancement and integration along with new and developing technology.

This Policy

• Describes the way software is released to our customers
• Addresses the timing of software product releases, upgrades and bug fixes
• Manages all product release-related activities, from concept to retirement
• Assists customers in optimizing product performance and planning future investments

 

Altair understands the importance of a clear Software Release and Maintenance Policy. We are committed to maximizing our customer’s Return on Investment.

Definitions

“Major Release Number” (X.Y.Z) An increment of the major number generally indicates the addition of new major functionality or a major rework or rewrite of the code base (framework level). There is the possibility of incompatibility with previous major releases.

“Minor Release Number” (X.Y.Z) An increment of the minor number generally indicates a significant change in functionality. There is moderate to high level of backward compatibility with previous minor releases.

“Maintenance Release Number” (X.Y.Z) An increment of the maintenance number generally indicates bug fixing within the minor release and possibly limited new features. There is complete backward compatibility with previous maintenance releases.

“Current Release.” The latest Maintenance Release of software currently available to the public.

“Software Release Process.” This is the process that describes how and under what circumstances Altair releases software.

Software Release Policy Statement

These are the policies defined by Altair for the “Current Release”, the “Previous Release”, and the “Older Versions”:

• Product issues will only be fixed, at earliest, in the next “Maintenance Release” of the latest version of the product. For example, if an issue is reported in version 2.3.4 and the “Current Maintenance Release” is 2.3.4, the earliest fix expected is in “Maintenance Release” 2.3.5.
• The previous “Minor Release” will be maintained, at a minimum, until 6 months after the date the “Current Minor Release” became public and only for issues which do not depend on fixes or features in the “Current Minor Release”. For example, if you report an issue in version 2.2.0 and the “Current Maintenance Release” is 2.3.0, the earliest fix you can expect is in Release 2.3.1.
• Reported issues in older versions will be fixed, at earliest, in the next “Current Maintenance Release” of the product.
• Additionally, Altair would like to emphasize that customer-specific builds will only be delivered under critical “system down” circumstances. Altair will only deliver “Maintenance Releases” that might also contain fixes for issues reported by the entire customer installed base.

 

Software Release Timeframes

As a general rule, a major release (as defined above) of all Altair software products will take place every 12 to 24 months. Minor version upgrade releases will occur as required and will usually be every 6 to 9 months. The general expectation is that there will be 2 minor, upgrade releases for every major version change. Maintenance releases will occur as required.

Software Support

Monarch, Monarch Server, Panopticon, and Altair Knowledge Studio supports the current major version of the software and one major version back for customers that are on current software maintenance and support agreement.

Altair Workbench and SLC supports each GA version for a minimum of either four years after its release date or three years after the release date of the following GA version, whichever is later. Each version may receive one or more revisions. Revisions do not affect EOL dates. - See more information about the product support

RapidMiner Studio and AI hub supports the major release for 2 years from its release date.

Support consists of the following:

• Response to questions about using product features
• Operational questions
• Guidance on installing new updates and patches
• Guidance does not mean helping with an installation or upgrade
• Altair strongly suggests that Altair Professional Services handle all upgrades and patches
• Investigation into operational failures and/or issues
  
  

Support vs. Maintenance

Support means assistance with installations and configurations, developing work-a-rounds to functionality issues and general support and assistance in the operation of the software. Support does not imply maintenance of any version of the software other than the current maintenance release, as described above.

Maintenance is correcting operational, configuration and functional issues and errors discovered in the software after commercial release to general availability. Errors may be discovered by customers and/or ongoing internal testing. These errors will be resolved through periodic maintenance releases, as required, based on the above policy.

 

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. End of Life Announcement

The following Panopticon products and capabilities have been deprecated.

These include:

• .NET Server
• Visualization SDK (Previously Known as Embed & RDK) for .NET
• Panopticon Developer for .NET
• Panopticon Developer for Java
• Panopticon Desktop

 

Prior releases will continue to be supported as defined in existing support and maintenance agreements.

 

To schedule consulting time in aid of your migration please email:   dasupport@altair.com 

 

OR you may contact Professional Services Team: kw-PSrequest@altair.com