Is it possible to deactivate a student license through my Altair account

Branden Johnson
Branden Johnson Altair Community Member
edited September 22 in Community Q&A

Long story short I downloaded feko and used my student license on a remote machine that my university offers. The problem is it saves it in the local directory of the machine so of the many machines on campus I don't know which one it is on. If possible I would like to deactivate my student license off of that machine and was hoping that would allow me to use it again on my personal. 

Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited May 24

    Hi,

    Your license has been deactivated from the old system. Now you should be able to activate the student license on the new system. Please try to activate the license and let me know if it works.

    Kindly follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.


    https://www.youtube.com/watch?v=b4_-4MZNF7Y

    You can also follow the steps mentioned on this webpage - https://web.altair.com/altair-student-edition?utm_source=&utm_medium=&utm_campaign=&utm_content=&utm_term= to generate the student license key, download and install the software, and activate the license key.

    Also, follow the additional steps mentioned on this website to activate the license for PSIM, Flux, and RapidMiner/AI Studio - https://web.altair.com/altair-student-edition

     

     
     
     
  • Niccolò Bechini
    Niccolò Bechini Altair Community Member
    edited May 24

    Hi, I have more less the same problem, I have no longer access to my previous laptop and I need to deactivate my studente license to use it on the new pc, can You please help me? Thank you

     

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited May 30

    Hi, I have more less the same problem, I have no longer access to my previous laptop and I need to deactivate my studente license to use it on the new pc, can You please help me? Thank you

     

    Hi,

    Your license has been deactivated from the old system. Now you should be able to activate the student license on the new system. Please try to activate the license and let me know if it works.

    You can follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.

    Also, follow the additional steps mentioned on this website to activate the license for PSIM, Flux, and RapidMiner/AI Studio - https://web.altair.com/altair-student-edition

  • kumaran sankar
    kumaran sankar Altair Community Member
    edited September 19

    Hi,

    Your license has been deactivated from the old system. Now you should be able to activate the student license on the new system. Please try to activate the license and let me know if it works.

    You can follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.

    Also, follow the additional steps mentioned on this website to activate the license for PSIM, Flux, and RapidMiner/AI Studio - https://web.altair.com/altair-student-edition

    same goes for me I just got the PSIM software using student license but I have done reset to my old laptop so I couldn't activate it again. kindly help to fix this error.

  • Berkay Kılıç
    Berkay Kılıç Altair Community Member
    edited September 19

    Hi,

    I had activated my PSIM student license on an old computer that I no longer have access to, and now I am unable to activate my license on my new computer. Could you please assist me with this?

  • Suhas Ambekar
    Suhas Ambekar
    Altair Employee
    edited September 22

    Hi, I have more less the same problem, I have no longer access to my previous laptop and I need to deactivate my studente license to use it on the new pc, can You please help me? Thank you

     

    Hi, 

    Your license has been deactivated from your old laptop. You should now be able to activate your student license on your new laptop. Please let me know if that works for you.

    Kindly follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.

    Also, follow the additional steps mentioned on this website to activate the license for RapidMiner/AI Studio - https://web.altair.com/altair-student-edition

  • Suhas Ambekar
    Suhas Ambekar
    Altair Employee
    edited September 22

    Hi,

    I had activated my PSIM student license on an old computer that I no longer have access to, and now I am unable to activate my license on my new computer. Could you please assist me with this?

    Hi Berkay,

    Your license has been deactivated from your old laptop. You should now be able to activate your student license on your new laptop. Please let me know if that works for you.

    Kindly follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.

    Also, follow the additional steps mentioned on this website to activate the license for RapidMiner/AI Studio - https://web.altair.com/altair-student-edition

  • Rnotter
    Rnotter Altair Community Member

    Dear Support,

    We have the same problem, we activated the licence by mistake on a non student version and now even when trying with the student one on the same computer we obtain this message : "(Err: 6) Unable to read file". Is it possible to deactivate the licence so we start the installation correctly from zero please ?

  • Rnotter
    Rnotter Altair Community Member

    I forgot to add but we got also another error at the same time :

    (Err: 19) Feature not allowed to run on terminal server clients

    [LOCAL] C:\Program Files\Altair\2024-edu\security\altair_lic.dat - (Err: 6) Unable to read file

    Thank you

  • Leonardo_Sabatini
    Leonardo_Sabatini Altair Community Member

    Hi, I have the same problem, I have no longer access to my previous laptop and I need to deactivate my studente license to use it on the new pc, can You please help me? Thank you