License activation issue with student edition bundle

Sayanbhuba Sahoo
Sayanbhuba Sahoo Altair Community Member
edited October 10 in Community Q&A

Earlier, i was using hypermesh under student edition bundle, but suddenly when i opened after 2 weeks , it shows licensing issue- unable to connect to server even though previously i was using it. Please help me with this issue.Here is my license log file -

 

[10/01/24 16:43:55] Error: Could not connect to server

[10/01/24 16:43:55] System Error: SOAP 1.1 fault SOAP-ENV:Server [no subcode]

"Host not found"

Detail: get proxy host by name failed in tcp_connect()

 

====================

[10/01/24 16:43:38] Activating features...

[10/01/24 16:43:38] Trying to activate...

[10/01/24 16:43:38] Deactivating features...

[10/01/24 16:43:38] Activating...

[10/01/24 16:43:38] Activating required features

[10/01/24 16:43:41] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperWorks, HWLauncher

Error Code: 9

Error Description:

Feature not found

 

Feature: Launcher

Error Code: 9

Error Description:

[LOCAL] C:/Users/ASUS/AppData/Local/.altair_licensing/ROHANROCK/licenses/license_2024_09_06-15_16.lic - (Err: 9) Feature not found

 

License Path: ;C:\Users\ASUS\AppData\Local\.altair_licensing\ROHANROCK\licenses;C:/Users/ASUS/AppData/Local/.altair_licensing/ROHANROCK/licenses/license_2024_09_06-15_16.lic

 

Altair Managed Licensing: License error

 

Feature: Launcher

Error Code: 1

Error Description:

SOAP 1.1 fault SOAP-ENV:Server [no subcode]

"Host not found"

Detail: get proxy host by name failed in tcp_connect()

 

 

[10/01/24 16:43:49] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAP, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperworksEDU

Error Code: 67

Error Description:

[LOCAL] C:/Users/ASUS/AppData/Local/.altair_licensing/ROHANROCK/licenses/license_2024_09_06-15_16.lic - (Err: 67) License activation cannot be verified, please check your internet connection and try again.

 

License Path: ;C:\Users\ASUS\AppData\Local\.altair_licensing\ROHANROCK\licenses;C:/Users/ASUS/AppData/Local/.altair_licensing/ROHANROCK/licenses/license_2024_09_06-15_16.lic

 

Altair Managed Licensing: License error

 

Feature: HyperworksEDU

Error Code: 1

Error Description:

SOAP 1.1 fault SOAP-ENV:Server [no subcode]

"Host not found"

Detail: get proxy host by name failed in tcp_connect()

 

 

[10/01/24 16:43:49] Unable to activate

 

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