Licensing Issues

Jennifer Knapkiewicz_21545
Jennifer Knapkiewicz_21545 Altair Community Member
edited April 12 in Community Q&A

I keep getting the following error when trying to enter my license code. The instructions available to not match the new downloading procedure and I need this software (ESAComp) for a class that I am in. I have tried all of the different license drivers but none of them work. Any insight would be greatly appreciated. 

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited April 10

    Hi Jennifer,

    Are you manually typing the code into the field, or are you directly pasting the code?

  • Jennifer Knapkiewicz_21524
    Jennifer Knapkiewicz_21524 Altair Community Member
    edited April 11
    Payal Pawar_20288 said:

    Hi Jennifer,

    Are you manually typing the code into the field, or are you directly pasting the code?

    I am directly copying and pasting the code.

    Thanks so much for the reply! I am still having the same issue.

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited April 12
    Jennifer Knapkiewicz_21524 said:

    I am directly copying and pasting the code.

    Thanks so much for the reply! I am still having the same issue.

    Thanks for letting us know. We will look into the issue and get back to you soon.

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