problem in license

Dushanthes2005_
Dushanthes2005_ New Altair Community Member
edited April 8 in Community Q&A

I used hypermesh for 1 month (student edition) and after I resetted my laptop due to some issues and I couldn't able to deactivate the lisence before resetting my laptop.After that Today I installed I faced a problem in lisence that it showed My lisense as this is already used in different host id so i need to reactivate my Lisence

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    Hi @Dushanthes2005_

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

  • PauCarol
    PauCarol Altair Community Member

    I have the same problem, and now the new coputer doesn't accept my lisence, what can i do?

  • Rahul_P1
    Rahul_P1
    Altair Employee

    Hi @PauCarol

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

  • PauCarol
    PauCarol Altair Community Member
    edited April 9

    aaaaaaaaaaaaaaaaaaaaaaa

  • PauCarol
    PauCarol Altair Community Member

    Sorry for all the coments, i've just solve it. THANK YOU!!!

  • Lucia_Garcia
    Lucia_Garcia Altair Community Member

    Hi, the same thing is happening to me. I had to get my computer fixed due to some issues, and now I need to reinstall it. What can I do?

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