Issues, ticket #100.18.11 #100.18.10 #100.18.1 #100.18.39 Hello everyone, I am new to this software

MrRefos_06User: "MrRefos_06"
MrRefos_06
Altair Community Member

Hello, I am new to this software and I am having some issues on running the tests. I saw other people had the same problem, so I followed the guide to solve the issues but nothing changed. 

Here below the error code:

The test Characterization, Thermal, Motor & Generator, Steady state failed due to the following problem:
Cause : The test cannot be completed because the job with the id 0 has created an error.
Type of the error : Unknown
Message : Unknown error
Type : Internal error

Ticket Number : #100.18.11 #100.18.10 #100.18.1 #100.18.39 

I have Flux Motor and Flux 2025 version.

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    Charishma_ModemUser: "Charishma_Modem"
    Charishma_Modem
    Altair Employee

    Hello,

    Thanks for contacting the Altair support.
    I suggest you to open the support ticket and share the zip file, in the ticket. So, we can look into the error and give you the answer. I don't recommend sharing the zip file publicly here.

    Best Regards,
    Charishma.

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