License problem

User: "User11050"
User11050
New Altair Community Member
Updated by Jocelyn
Hi
I have an educational license and when sync it (or copy it) to my rapidminer, it doesn't give me some feautres such as automodel. 
Any suggestions?
Regards.
Mansour

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    User: "varunm1"
    varunm1
    New Altair Community Member
    Hello @User11050

    Are you sure it is activated with an educational license? Can you check in Settings --> Manage Licenses and inform if you are able to see similar details as shown below. If not, Can you click on "Sync licenses from your account" and log in with your credentials so that it will fetch the powerful license? I am also tagging @Tghadially and @sgenzer for further assistance.


    User: "User11050"
    User11050
    New Altair Community Member
    OP
    Hi 
    Yes I do that and even I copy the licence key and paste it there but it doesn't work.
    Regards.
    Mansour
    User: "sgenzer"
    sgenzer
    Altair Employee
    hi @User11050 let's continue this via PM as I'd like to confirm some things with your account.
    User: "User11050"
    User11050
    New Altair Community Member
    OP
    hi @sgenzer
    Thanks. I'm waiting to hear from you.
    Regards
    User: "sgenzer"
    sgenzer
    Altair Employee
    hi @User11050 I wrote you yesterday. Please check your private message mailbox here on the community.

    Scott
    User: "mansour_ebrahim"
    mansour_ebrahim
    New Altair Community Member
    @sgenzer ; didn't see any new message in my inbox.
    User: "sgenzer"
    sgenzer
    Altair Employee
    hi - maybe you're using two different email addresses to log in? I see you with @User11050 and now I see you with @mansour_ebrahim??
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