Unable to renew educational license

User: "awjacobson1"

New Altair Community Member

Updated Nov 5, 2024 by Jocelyn

I have used the educational license for a couple of graduate courses through my university (WTAMU). I just learned that my license has expired - so I followed the instructions left by my professor to login and request a new license... HOWEVER, I am completely unable to login to the RapidMiner account. I have requested a password change and have updated login information accurately, but no matter how I enter my new email/password combo, the login page loads into the exact same blank login screen - no account info. Can someone please help troubleshoot login issues?

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User: "David_A"

New Altair Community Member

Hi @awjacobson1 ,

sorry to hear that you have some problems here. Normally this shouldn't be an issue at all.

Do you have perhaps any Script- or Add-Blocker running, sometimes they cause problems with the license page.

A potential solution can be to temporally disable them or try another browser.

Best,
David

User: "sgenzer"

Altair Employee

hello @awjacobson1 - I'm copying my colleague @Tghadially who can certainly help you with this.

Scott

User: "Tghadially"

New Altair Community Member

Hi @awjacobson1, I have manually granted you an educational license, let me know if that worked!

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