email analysis to assess customer experience
Hello everyone!
I am a newbie in RapidMiner and I am trying to find a solution for my dissertation topic.
I am working in collaboration with a SME specialised in the design and construction of eco-recycling technologies.
Customers are always in thouch with the export area of the company since the making process could take up to 18 months to be done.
During this long period of time, customers may make changes in their product or negotiate about delivery costs, etc.
Requestes, changes and complaints are usually recorded in the mail box of the export area managers.
I would like to know if it is possible to make a complaints analysis, sentiment analysis or customer experience analysis by analysing requests and answers from customers. I do not have any feedback from customers, just emails.
Would be easier to make a quastionnaire for customers ?
I am a newbie in RapidMiner and I am trying to find a solution for my dissertation topic.
I am working in collaboration with a SME specialised in the design and construction of eco-recycling technologies.
Customers are always in thouch with the export area of the company since the making process could take up to 18 months to be done.
During this long period of time, customers may make changes in their product or negotiate about delivery costs, etc.
Requestes, changes and complaints are usually recorded in the mail box of the export area managers.
I would like to know if it is possible to make a complaints analysis, sentiment analysis or customer experience analysis by analysing requests and answers from customers. I do not have any feedback from customers, just emails.
Would be easier to make a quastionnaire for customers ?