Download button doesn't appear

cassien

Hello,

I'm having trouble installing the Inspire software with the student license. I followed the provided tutorial to activate the license without any issues. However, the "Download" button doesn't appear on the software page in the Marketplace, even though I logged out and back in as instructed in the tutorial.

Could you please help me resolve this problem?

Thank you in advance for your help :)

Ankita_v

We apologize for the inconvenience. There is a known technical issue that is affecting access to downloads and certain other features of Altair one for our users. Our team is actively investigating and working to restore service. Currently, we do not have an estimated time for resolution.

If this issue is impacting a deadline or other important work today, please save a copy of this message for your records as confirmation that the interruption is due to a technical issue on our side.

We appreciate your patience and understanding while we work to resolve this matter. We will provide an update as soon as we have more information to share.

Meanwhile please try this workaround and let us know if it works for you,

1. Go to Altair Connect after logging into Altair one-

2. Go to Simulation products or the product group as applicable

3. Select required product version and product to download -