Need to know how to deactivate license of a computer that no longer exists.

IanBN

I was using my laptop as my primary device for PSIM, until Windows bricked due to a short circuit in the motherboard, warranting formatting the drive without disabling the license first. As far as I know and searched, there is no way to disable the license remotely, and all the questions with this same exact problem were solved by Altair employees directly intervening(thanks btw, I know it sucks solving the same issue 15 billion times), soooooo can an employee reset my license please? Need to use PSIM in this new Windows install. Thanks in advance.

Ankita_v

Hi,

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks