PSIM Student License Activation Error – Different HostIDs

jerrylab

Hello Altair Support Team,

I am using the PSIM Student Edition. My student license was previously activated on my computer, but the computer was formatted/reset before I could deactivate the license.

Now, when I try to activate the license again, I receive the following error:

“Error activating license: This license was already activated using different HostIDs.”

Since the previous Windows installation has already been erased, I cannot deactivate the old license from that installation.

Could you please deactivate/reset the previous HostID so that I can activate my Student Edition license on my current installation?

Thank you.

Ankita_v

@jerrylab Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks