Request for PSIM Student Edition License Rehost (Different HostIDs Error)

Question

Hello Altair Support Team,

I am writing to request a license rehost for my PSIM Student Edition. I have recently changed my computer and am unable to activate the software on my new machine. When I try to activate it, I get the following error message:

"Error activating license: This license was already activated using different HostIDs."

Could an administrator please contact me so I can provide my Activation Key and my new HostID (MAC Address) privately to reset the license?

Thank you for your help.

Best regards.

Ankita_v · Answer

@Kornkamon Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks