Need help resetting Student License after PC formatting (HostID issue)

Pcialfi

Hello everyone,

I am an engineering student at the Federal University of ABC (UFABC) and I have been actively using the Altair Student Edition (specifically HyperMesh) for my academic coursework.

Recently, I had to completely format my PC. Unfortunately, I did not deactivate my student license beforehand. Now, when I try to set up the software on the freshly formatted system, I am unable to activate it, presumably because the license is still tied to the previous system state.

Since I no longer have access to the pre-formatted system to release the license manually, could someone from the support team please help me reset the activation? I would like to get back to my studies and structural analysis projects as soon as possible.

If you need my current HostID or the specific email associated with my student account, please let me know.

Thank you in advance for your assistance!

Ankita_v

@Pcialfi Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks