LICENSE STUDENT ACTIVATION FOR THE SECOND TIME

Question

Hi everyone, I’m running into an activation limit problem and I’m hoping someone can point me to the right solution.

I had a software license activated on my own computer. At the time, my PC was temporarily not working, so I moved the license to a friend’s computer so I could keep using the software. Later, once my original computer was back to normal, I tried to re-activate the license on my original machine.

However, I’m now unable to re-activate it because it seems I’ve reached the maximum number of allowed activations (or re-activations) I didn't know that and I only did it one time. The license is currently not working on my computer, and I need the software for university.

Is there any way to reset or free up an activation slot? For example, can I deactivate the license properly from the old machine/account, or is there a “release/return” option in the license management page? If a reset is not possible on my side, what would be the best way to contact support to have the activation limit increased or cleared?

If anyone has experience with this specific activation-limit behavior (especially when moving between different computers), I would really appreciate guidance on the correct steps to take.

Thanks in advance!

Michael_Black · Answer

thank you so much!!!

Ankita_v · Answer

@Michael_Black

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks