📧 Altair PSIM License Activation Issue Report
Subject: Technical Support Request: PSIM License Activation Issue (User vs. System Mode)
Dear Altair Support Team,
I am writing to request technical assistance regarding a license activation issue with Altair PSIM.
I have successfully activated the license in 'System' mode, but I am unable to activate it or run the software in 'User' mode. Despite following various troubleshooting steps from the Q&A boards, the settings keep reverting to the original state, preventing me from using the software normally.
Here are the details of my situation:
- Software: Altair PSIM
- License Type: [ Student Edition / University License]
- Current Issue: Activation works for 'System' but fails for 'User'.
- Attempted Solutions: Running as Administrator, checking environment variables, and re-installing the License Utility.
Could you please provide guidance on how to ensure the license remains active for the User account? If there are specific registry keys or environment variables (like ALTAIR_LICENSE_PATH) that I need to manually configure, please let me know.
I look forward to your guidance.
Best regards,
[Su-jin Lee]
