Description: Kindly add description here
Product/Topic Name :psim Student Edition License
기술 지원 요청 영문 메일 (PSIM License Issue)
Subject:
Dear Altair Support Team,
I am writing to request technical assistance regarding a persistent license activation error with PSIM. I am a student using the Student Edition registered with my university email.
Despite successfully receiving the license, I am unable to run the software due to a credential/activation conflict. Here are the details of the issue:
- The Core Problem: It seems the license was incorrectly registered at the System level instead of the User level, or there is a conflict between the two. Even after deactivating and reactivating, the software fails to launch.
- Persistent Credentials: Even after uninstalling and performing a clean reinstall multiple times, the software seems to "remember" my previous login attempts, leading to an immediate error upon startup.
- Troubleshooting Done: I have tried deactivating the license, deleting the installation folder, and reinstalling, but the issue persists. It appears that some license configuration or cache files remain on my system, preventing a fresh login.
I have an urgent academic assignment due soon, so your prompt guidance on how to completely clear the license cache or reset my activation status would be greatly appreciated.
- Registered Email: [본인의 학교 이메일 주소]
- Error Message: [혹시 에러 코드가 있다면 여기에 적으세요 (예: License Error -149)]
- OS: Windows 10/11
Thank you for your time and assistance.
Best regards,[이수진 / Sujin Lee]
