Please, License Reset Request

Jinsu917

Hello,

I previously activated my Altair license on an old computer,
but I no longer have access to that machine and could not deactivate the license.

When trying to activate on my new computer,
I receive a message that the license is already registered on another system.

Could you please reset or deactivate the license from your server side?

Ankita_v

Hi @Jinsu917

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks