Subject: Student Edition License Issue - Hardware Change - Rabiya komur (me)

rabiya

Dear Altair Support Team,

I am writing to request assistance regarding my Student Edition license. I have recently switched to a new computer, and as a result, my current license file is no longer working due to the HostID/MAC address mismatch.

I am currently working on a research project involving Quantum Radar Simulation using Altair FEKO and Compose. To continue my academic studies, I need to update my license to match my new hardware configuration.

Product & System Details:

• Product Name: Altair Units / Student Edition (FEKO, Compose, HyperStudy)
• Version: v2025
• Issue: License Identification Error / HostID Mismatch

Could you please guide me on how to reset my current license or provide a new activation key for my new device?

Thank you for your time and support.

Best regards,

Rabiya KOMUR _Yozgat Bozok Universtay

Ankita_v

Hi @rabiya

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!