Request for Manual License Deactivation (Student License)

I am writing to request assistance with deactivating my student license from my previous device.

I recently attempted to transfer my license to a new computer. However, I made a mistake by deleting the Windows user profile and resetting the old computer before deactivating the license within the software.

Since the old device has already been formatted/reset, I can no longer access the software to perform the deactivation process. As a result, I am unable to activate the license on my new computer, as it is still registered to the previous one.

Could you please manually deactivate or reset the activation status for this license on your server so that I can reactivate it on my new device?

Thank you for your time and help.

Best regards,

Email Address : eogks5648@khu.ac.kr

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Ankita_v

Hi @KHU_DH

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!

Nithin_V

Howdy,

I am writing to request a manual deactivation of my HyperMesh Student Edition license.
I recently transitioned to a new laptop and formatted my previous device before I was aware of the requirement to manually deactivate the license via the Altair License Utility. Consequently, I am unable to activate the software on my new device as the system indicates the key is still associated with the previous host ID.

Could you please release the activation associated with this email address so that I may proceed with the installation on my new computer? I will ensure that I follow the proper deactivation procedure for any future hardware changes.

Best,
Nithin Veerendranath Kammara
Email ID: am.en.u4me16143@tamu.edu

Ankita_v

@Nithin_V Hi,

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

Thanks