Student Edition FEKO License Error

David Forey
David Forey Altair Community Member
edited February 22 in Community Q&A

I downloaded the FEKO app but never received the license dat file, but I did receive an activation key which I have already entered.

 

 

An error occurred while checking out a license.

Altair License Manager: License error

Feature(s): GlobalZoneAM, HyperWorks, HWFEKOGUI

Error Code: 9

Error Description:

Feature not found

License Path: C:\Users\dafo4558\Altair\2023.1\security\altair_lic.dat

Altair Managed Licensing: License error

Feature: FEKOGUI

Error Code: -40

Error Description:

[LicID -1] (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

Tagged:

Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited February 13

    Hi,

    If you are using an activation key to activate the license, please delete the .dat file saved on your computer, as the system might point to the .dat file while attempting to activate the license.

    From the error log you shared, I can see that the system is still searching for the .dat file in the security folder.

    image

    Please delete the .dat file and follow the steps mentioned in this video to activate the license using the activation key:


    https://www.youtube.com/watch?v=b4_-4MZNF7Y

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited February 13

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

  • David Forey
    David Forey Altair Community Member
    edited February 20

    I have tried that, but I still get an error. There is no .dat file to delete. The activation code registered successfully but I still get this error.

    image

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited February 20
    David Forey said:

    I have tried that, but I still get an error. There is no .dat file to delete. The activation code registered successfully but I still get this error.

    image

    Did you set the following environment variable?

    image

    Please do not use VPN when trying to use the software or activate the license.

  • David Forey
    David Forey Altair Community Member
    edited February 20

    How do you access system variables?

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited February 20
    David Forey said:

    How do you access system variables?

    Refer to the end part of this video (10:25) https://youtu.be/b4_-4MZNF7Y

  • David Forey
    David Forey Altair Community Member
    edited February 20

    I am still getting this license error even after adding that system variable. I am not on a VPN and have restarted my computer.

    image

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited February 21
    David Forey said:

    I am still getting this license error even after adding that system variable. I am not on a VPN and have restarted my computer.

    image

    David,

    Can you confirm if you have downloaded and installed this particular "Feko 2023 edu Win 64" from the Student Edition Bundle (refer to the below image)?

    image

  • David Forey
    David Forey Altair Community Member
    edited February 22

    That was the issue! Thank you that solved my problem!

    Also, one more small issue:

    I am having trouble updating my FEKO and am not sure what this network error is. I am not on VPN. image

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