Student activation key not working after laptop reset

Ettiene · 2025-07-01T20:59:25+00:00

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Good day
I had to send my laptop for repairs and the technican had to reinstall my windows. Because of this, I now keep on getting the error : "license already activated using different host id"

It is the same device with different ID so I cant go and deactivate the lisence from the previous PSim. Your assistance would be appreciated.

username: ettiene.small@tuks .co.za

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Ankita_v

Hi @Ettiene

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-computer-for-rare-cases

Thanks!