Deactivation of student license without access to the authorised laptop

Ntokozo
Ntokozo Altair Community Member
edited April 29 in Community Q&A

Hi Alatair team, @Rahul_P1

My old laptop has broken down as it does not want to switch on, with this being the case I am unable to deactivate the license from it. I was aking for help to deactivate my license so that I can use it on my new laptop.

Thank you.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI @Ntokozo

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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