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Problem regarding PSIM license

Hello,
I originally installed the PSIM Student Version on my previous laptop. However, due to an OS issue, I had to format the laptop and later purchased a new one. Now, after installing PSIM on my new laptop, I am encountering a license-related issue preventing me from using the software.

Could you please advise on how to transfer or reactivate my student license on the new device? Are there any specific steps or support channels I should follow?

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Accepted answers

Rahul_P1

HI @santu14490

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

santu14490

Hi @Rahul_P1 thanks for your feedback and support.

Rahul_P1

HI @santu14490

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

All comments

Jocelyn

@santu14490 I think this post may help in your situation . cc @Rahul_P1

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-computer-for-rare-cases

Rahul_P1

HI @santu14490

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

santu14490

Hi @Rahul_P1 thanks for your feedback and support.

santu14490

Hi @Rahul_P1. Could you deactivate my existing license, so that I can install and use PSIM in another laptop. Thanks for your support in advance.

Rahul_P1

HI @santu14490

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest